Strategic Account Associate

Job description

TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. Summary: The Strategic Account Associate, Localization role is for individuals with a strong background in the Localization Industry who can apply their skill set and subject matter expertise to high profile accounts. These individuals own a specific account portfolio with a goal of growing the account through planned initiatives in conjunction with sales and program management. The Account Management, Localization team members’ main focus is on supporting our clients' stakeholders by consulting, scoping, quoting and executing the various service offerings we provide to meet our clients business objectives. They develop and strengthen these relationships by providing the highest levels of customer service to exceed clients' expectations through efficient communication and quality on-time deliverables. Account Management team members develop and expand a knowledge base for their portfolio of clients and ensure all documentation is clear and accurate. Through careful oversight of quotes and project execution Account Management team members ensure our solutions fulfil the clients' goals while supporting profitable growth for our organization. Through the day to day tasks Account Management team members provide technology performance feedback as well as suggestions for improvements. Responsibilities: Gain experience and Subject Matter Expertise on an expanded list of Localization solutions to provide clients with excellent service and as a consultative trusted advisor Focus on strategic and/or high profile accounts with opportunities for additional growth Develop project quote proposals and project schedules primarily for existing clients and assist with new client quote requests Manage translation projects ensuring quality and on-time delivery and maximizing profitability Maintain accurate projected revenue on open projects and provide timely billing adhering to company policies. Develop and maintain data and information including internal reports, client reports and account documentation Give departmental and team support by providing out of office coverage, process improvement suggestions and by organizing team building events and activities Develop and facilitate meeting presentations both for internal teams and for external clients Work with Quality Managers and/or Program Mangers to support the implementation of Quality Programs and monitor results Provide feedback to our Technology teams with regards to suggestions for improvement or user challenges and ensure our client's ongoing satisfaction with our technology solution by monitoring performance as well as auditing our technology solution as to whether or not new solutions may be required Provide New Account Onboarding support to other members of the account team as necessary Collaborate with Program Managers, Senior Account team members and Sales on infrastructure initiatives Collaborate with Program Managers, Senior Account team members and Sales to develop an account growth strategy with clear goals and action items Mentor Account Coordinators and Account Managers to help those team members grow their skill set Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor About You: As a Strategic Account Associate, you are a: Creative thinker – You are curious and unafraid to ask questions Hard worker – You are industrious and diligent in everything you do Innovator – You are willing to initiate changes and introduce new ideas You also have: Superior written and spoken communication skills in English Independent, self-motivated, results-oriented and dynamic with careful attention to detail Exceptional problem solving and critical thinking skills Ability to work effectively under pressure to meet tight deadlines and challenging goals Ability to calculate discounts, interest, commissions, proportional percentages. Ability to apply these concepts to develop practical solutions Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) Demonstrate an ability to: multitask in a fast-paced environment, work well with people from a variety of different backgrounds and cultures, build relationships with clients and co-workers, work independently and as part of a team and take active measures to solve problems and commit to a high level of service Willingness to travel to offsite client or sales meetings Willingness to be available outside of business hours in accordance with local labor laws. Subject Matter Expertise on 1 or more areas of Localization Your experience includes: Minimum Bachelor’s Degree from a recognized college or university Minimum 4-5 years’ experience in a client-facing account management or client service representative role Minimum 2-3 years’ Localization Industry experience Hands-on experience with GlobalLink tools and/or other localization platforms TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.