Strategic Account Director

Job description

BioDigital is searching for a Strategic Account Director to manage and expand enterprise accounts, working closely with cross-functional teams to ensure clients fully utilize their cloud-based, interactive 3D human body visualization platform and realize its value in enhancing health education and understanding. This role requires a strong background in SaaS and/or healthcare sales, excellent communication and collaboration skills, and a passion for making healthcare accessible to everyone. **Who we are** BioDigital has built the first cloud-based solution for visualizing the human body in interactive 3D. Like Google Earth for the human body, our cutting-edge technology empowers patients, educators, and professionals worldwide with an engaging, visual way to learn about health and medicine. Our team is on a mission to make health and the human body understandable to all, and we’re seeking a talented, customer-centric Strategic Account Director to help execute on our ambitious goals. **Who you are** Ideally, you'll have a proven track record in selling and managing cloud-based software solutions, particularly within healthcare, life sciences, or medical technology. You are skillful and passionate about developing and managing high-value, complex client relationships by deeply understanding their needs, proactively identifying opportunities to expand business within the account, and collaborating cross-functionally to deliver strategic solutions that align with the client's long-term goals. You enjoy collaboration with sales, product, content, and customer success teams to help clients realize the value of our platform. You are detail oriented, a creative problem solver, and have a personal connection to our mission of helping people better understand their health. ### What you’ll do - Own and manage a book of our largest enterprise accounts with revenue growth, renewal and retention targets. - Identify and qualify new expansion opportunities within existing accounts, proactively presenting value propositions and driving incremental revenue growth ensuring a healthy pipeline for consistent revenue growth. - Manage account renewals and proactively identify opportunities to introduce additional products and services that align with customer objectives, driving increased value. - Develop and execute strategic account plans, identifying potential growth areas, key decision-makers, and strategic initiatives, focusing on upsell and product adoption (perhaps add something like: maximize revenue and customer value). - Proactively identify and understand evolving customer needs, challenges, and pain points, while building strong, trusted relationships with key stakeholders. Use this insight to develop tailored solutions that address their specific objectives and help achieve their business goals. - Own the overall success of the account by leading cross-functional collaboration, bringing in specialists (e.g., Account Executive, Integration Engineer, Product Manager, Science Lead, and Training/Onboarding team) as needed. Work closely with internal teams to ensure seamless execution and timely delivery of solutions. - Monitor customer satisfaction and track key account metrics, address concerns promptly, and ensure successful implementation and ongoing usage of solutions to maintain strong client relationships. - Provide accurate forecasting and account updates in CRM, maintaining detailed records of client interactions, sales stages, and follow-up activities. Provide insights to inform strategic decision-making. - Build value-based relationships with key executive level decision makers by leveraging existing client relationships and building new ones. - Represent BioDigital at industry events or trade shows. ### What you’ll bring to the role - 5-10 years experience in a key account director, strategic account director or enterprise sales role. - Proven track record of achieving revenue targets and managing complex, high-value accounts within a B2B environment. - Strategic thinker with demonstrated ability to create account management plans and build trusted relationships throughout strategic accounts. - Strong analytical skills and data-driven decision-making capabilities. - Proven ability to collaborate effectively with cross-functional teams and senior leadership to achieve shared goals. Strong consultative selling skills with the ability to understand customer needs and tailor solutions accordingly. - Inquisitive by nature and interested in uncovering issues to identify business opportunities. - Detail oriented and committed to high quality deliverables. - Excellent communication, negotiation, and relationship building skills at the executive level. - Creative problem-solving attitude. - Demonstrated ability to lead teams to achieve goals without positional authority. - Experience working with B2B SaaS products and/or medical device or life sciences companies preferred. - Ability to travel up to 25% of the time for internal meetings, client meetings, trade shows and events