Strategic Account Executive - APAC

Job description

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth. **How we work at Aircall**: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here. ## **ABOUT THE ROLE** As a Strategic Account Executive at Aircall, you’ll be joining a small, focused team responsible for mid-market and strategic accounts across the APAC region. You’ll work closely with a strong team of Business Development Representatives and a well-established channel ecosystem, giving you real support across the pipeline. You’ll also be expected to build and own your pipeline. The ability to drive urgency, communicate value, and close complex deals is what this role is ultimately about. The APAC market is at an inflection point with AI adoption, and the conversations happening in boardrooms right now are turning into real buying decisions. Aircall is well positioned to win that business. A lot of the prospects you’ll speak with won’t have connected the dots between their current problems and what Aircall can do. The strongest performers in this role bring the insight themselves, through sharp discovery and demos that make the value immediately obvious. This role covers the full APAC region, with active deal flow across both ANZ and Asia. You will be selling primarily to C-suite and senior leadership, though deals often involve multiple stakeholders across sales, operations, support, and IT. Most engagement happens over Zoom, with occasional in-person meetings and two to four trips per year as needed. You’ll own and lead your own demos, with Solutions Engineering available to support on more technical evaluations. This suits someone who is energised by building, comfortable working across multiple routes to market, and serious about developing deep product and market expertise over time. This is a quota-carrying role with a competitive commission structure and a clear performance framework. You’ll be based in our Sydney CBD office on O’Connell Street, working a hybrid model of three days in the office and two days from home. ## **KEY RESPONSIBILITIES** - Own the full sales cycle across the APAC market, from pipeline development through to close - Apply a consultative approach to discovery and demonstration, building a genuine understanding of each prospect’s business before presenting a solution - Lead product demonstrations that are tailored to each prospect’s specific context, translating complex AI capability into clear, tangible business outcomes - Collaborate with Solutions Engineering, Account Management, and Customer Engineering to ensure a smooth path from signed contract to successful deployment - Maintain accurate pipeline records and forecasts in Salesforce on a weekly, monthly, and quarterly basis - Develop substantive product expertise across Aircall’s platform and AI capabilities, with the ability to speak credibly to technical and commercial stakeholders alike - Incorporate AI tools into your daily workflow as a matter of practice, from prospecting and research through to outreach and follow-up ## **WHAT WE’RE LOOKING FOR** - 4+ years of full-cycle SaaS closing experience, ideally at mid-market and strategic level. - A consistent track record of meeting and exceeding quota - Familiarity with a structured sales methodology such as SPICED, and the ability to apply it effectively across complex deal cycles - The ability to simplify complexity. You can take a sophisticated product, understand a customer’s world, and show them something they didn’t know they needed in a way that makes immediate sense - Experience working with or alongside channel partners as part of a broader go-to-market motion - Demonstrated fluency with AI tools in a professional context. We’re looking for someone who has already started building these into how they work and is committed to going further - The organisational discipline to manage a complex, multi-threaded pipeline without losing momentum across any of it - A genuine interest in the product, the market, and the long-term opportunity. This is a role with significant depth and earning potential for the right person ## **LOGISTICS** - **Location:** Sydney CBD, O’Connell Street - **Hybrid:** 3 days in office, 2 days from home - **Right to work:** Candidates must have full working rights in Australia **Why join us?** 🚀 Key moment to join Aircall in terms of growth and opportunities 💆‍♀️ Our people matter, work-life balance is important at Aircall 📚 Fast-learning environment, entrepreneurial and strong team spirit 🌍 45+ Nationalities: cosmopolite & multi-cultural mindset 💶 Competitive salary package & benefits **DE&I Statement:** At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn. Want to know more about candidate privacy? Find our [Candidate Privacy Notice here.](https://aircall.io/candidate-privacy-notice/) We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.