Strategic Account Executive - Travel, Retail, and Hospitality

nice

USA - Remote · Remote · USA

Posted May 1, 2026

Other
CX Americas, Management

Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

The Account Executive is responsible for seeking and maintaining relationships with NiCE Customers, identifying new sales opportunities, and building market share in their regions. This position is required to increase revenue streams within Retail, Travel, and Hospitality contact centers.

Candidates must be located in the Pacific, Mountain, or Central time zones

How will you make an impact?

Responsible for achieving annual sales quota and personally negotiating Enterprise-wide agreements.
Coordinate and lead all sales activities to achieve business goals.
Ensure the proposed sales and solutions capitalize on NiCE CXone Mpower's strengths and can be implemented successfully.
Establishing new strategic relationships while maintaining existing relationships and analyzing customer’s business situations to identify constraints and new opportunities due to technological advances.
Develop and maintain high-level relations with ‘C’levels.
Initiate, support, develop and monitor purchasing agreements between NiCE CXone Mpower and the customer.

Have you got what it takes?

10+ years of experience selling multiple software products (portfolio sales) and services into sophisticated accounts in a hunter-type of role.
Minimum of 1-2 years selling AI Software Solutions
Strong understanding of AI technology & its applications
Superior relationship and client management skills that effectively build trust and credibly manage/resolve customer escalations.
Collaborative approach to sales that includes working with multiple groups both internally and externally.
Exceptional communication and presentation skills that build confidence and credibility with C and VP-level executives.
Inherent self-sufficiency, flexibility and confidence with a preference for autonomy to take ownership and manage activities & processes to achieve revenue results.

You will have an advantage if you also have:

Experience/knowledge of CCaaS, CX, and Conversational Ai solutions.
Experience/knowledge selling a full suite of SaaS products.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Requisite ID: 10765

Reporting into: Director of Sales

Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.