Strategic Account Manager

Job description

Meet Upside: We created Upside to transform brick-and-mortar commerce. Our technology uses the sophistication of online retail—profit measurement, attribution, and incrementality—to provide users with more value on their everyday purchases and brick-and-mortar businesses with new, profitable customers. We’ve helped millions of users earn 2 to 3 times more cashback than any other product, and hundreds of thousands of brick-and-mortar businesses earn measurable profit. Billions of dollars in commerce run through the Upside platform every year, and that value goes directly back to our retailer partners, the consumers they serve, and important sustainability initiatives. The Impact You’ll Make: Upside is adding a Strategic Account Manager to lead mid-market and enterprise accounts in our fast-growing grocery vertical. In this role, you’ll gain in-depth knowledge of our product, coordinate with internal teams, and enhance retailer relationships through insightful reporting and exceptional service. Reporting to the Senior Director of Account Management, you'll work with analytics, product, marketing, and operations teams to ensure retailer value and support business growth. What You’ll Do: - Work with our retailers through onboarding to long-term account management, promoting trust and belief throughout their partnership with Upside - Improve retention of accounts through platform education, using customized decks and data in a relevant way to ensure client understanding and growth - Identify and close expansion opportunities and long-term agreement conversions - Predict and address concerns before they lead to churn risk - Lead monthly account reviews with retailer partners, interpreting raw account data to build performance reports, case studies, and white papers - Maintain account health at multiple levels across client businesses, including senior executives of mid-market and enterprise accounts - Collaborate with internal Upside teams, including analytics, product, marketing, and operations, to provide a positive experience for our retailers Competencies You’ll Need: - 10+years of client-facing experience including 7+ years of enterprise experience in technology; Bachelor's degree required - Experience exceeding goals in retention and growth targets - Experience public-speaking and the ability to speak to both formal and casual audiences - Strong analytical skills that will translate analysis into relatable and compelling talking points and stories - Project-management abilities, including timeline management, client communication, and report interpretation - Creative problem solving skills with the ability to diagnose issues while coming up with an array of potential solutions to bring to retails - Experience working with the grocery industry or a two-sided marketplace is a major plus - Ability to travel up to 20% Location: This role offers location flexibility, however, if you’re based in the Washington, D.C., Austin, Chicago, or NYC metropolitan regions, in-office attendance is required on a hybrid basis. Compensation: The U.S. base salary range for this full-time position is $140,000 - $175,000 + commissions + equity + benefits. The final starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. Your recruiter can share more about the specific salary range during the hiring process. #LI-Remote #LI-CO1 Benefits: - Medical, dental, and vision coverage starting on Day 1 - Equity (ISOs) - 401(k) program - Family planning programs + paid parental leave - Physical fitness and wellness memberships - Emotional and mental health support programs - Unlimited PTO + 10 paid federal holidays + our annual, week-long Winter Break - Flexible work environment - Lunch reimbursement for in-office employees - Employee Resource Groups - Learning and Development stipend - Transparent culture - Amazing mission! Diversity and Inclusion: Diversity drives innovation, and our differences make us stronger. We‘re passionate about building a workplace that represents a variety of backgrounds, skills, and perspectives, and we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Everyone is welcome here! If there's anything we can do to support a disability or special need during your application or interview process, please email accommodations@upside.com. This email is for accessibility accommodations only, it should not be used to submit job applications. Notice To Recruiters And Placement Agencies: This is an in-house search with a dedicated recruiter. Please do not submit resumes to any person or email address at Upside. Upside is not liable for, and will not pay, placement fees for candidates submitted by any party or agency other than its approved recruitment partners.