Strategic Account Manager

Job description

Join us as a Strategic Account Manager and play a key role in building and maintaining strong, long-term relationships with global key accounts and OEM partners. In this highly visible role, you will develop and nurture long-term relationships with global key accounts and OEM partners, serving as a trusted advisor and strategic business partner. You will identify growth opportunities, lead customer engagement initiatives, and collaborate with cross-functional teams to deliver exceptional customer experiences and business outcomes. To perform this job successfully, the Strategic Account Manager must be able to capably perform each of the following essential duties: Own strategic global or regional accounts / OEM partners, providing comprehensive support across all sales process stages by coordinating with the appropriate LGC Standards team members and by selling the entire LGC Standards portfolio. Manage and nurture the most strategic account relationships with key influencers (e.g., leadership, lab stakeholders, procurement, etc.) to drive retention and expansion; provide product awareness, consultation, and problem solving at both headquarters and site-locations. Collaborate activities with account managers at assigned strategic accounts in the territory. Lead collaboration and coordination across all LGC Standard’s resources (account managers, End-market sales managers, quoting specialists, customer service) to ensure a positive customer experience and the success of all ongoing account planning initiatives. Promote LGC Standard’s products and brands, utilizing available marketing programs and distributor channels as needed. Meet and exceed forecasted sales targets for LGC Standards. Produces sales proposals to meet requirements of sales bids. Act as coach and mentor to members of the sales organization, providing leadership to improve sales skills and foster career development. Develop in-depth understanding of the LGC products and their applications. Use LGC’s sales tools to manage prospects, existing accounts, opportunities, pipeline and to forecast in an accurate and timely manner. Increase awareness of the LGC Standards brand by organizing and attending exhibitions, seminars, and other events. BSc in chemistry, physics, biochemistry, biology, or similar disciple, combination of education and experience will be considered. Proven experience in selling technical products used in research laboratories: Prior successful key account management experience engaging with central procurement is preferred. Able to read and interpret documents such as RFQs, contracts, operating and maintenance instructions and procedure manuals. Experience with customer relationship management platforms such as SalesForce and Desk. Expertise in Microsoft Office products is a plus. Outstanding commercial awareness and planning abilities. Proven track record of meeting and exceeding sales targets. Proficiency in English crucial with additional languages an advantage (Spanish, French). Willing to travel up to 40% within the designated territory as the need arises. Interpersonal Competencies: Build trusted relationships with senior customer stakeholders and operates as a strategic advisor, not a transactional seller. Proven capability to lead complex, high stakes negotiations and influence outcomes across customers and internal stakeholders without direct authority. Orchestrates manufacturing, quality, regulatory, supply chain, and product teams to deliver scalable, compliant private label programs. Anticipates and manages demand variability, capacity constraints, and operational risk to protect supply reliability for strategic customers. What we offer (US based-employees): Competitive compensation with strong bonus program Comprehensive medical, dental, and vision benefits for employees and dependents FSA/HSA Pre-tax savings plans for health care, childcare, and elder care Deductible Buffer Insurance and Critical Illness Insurance 401(k) retirement plan with matching employer contribution Company-paid short- and long- term disability, life insurance, and employee assistance program Flexible work options Pet Insurance for our furry friends Enhanced Parental leave of 8 additional weeks PTO that begins immediately Town Hall monthly meeting onsite/virtual, Cheer program where employees are recognized for outstanding work, Company wide social events, frequent catered lunches and much more! ABOUT LGC: LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range. OUR VALUES PASSION CURIOSITY INTEGRITY BRILLIANCE RESPECT EQUAL OPPORTUNITIES LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership. For more information about LGC, please visit our website #scienceforasaferworld ABOUT LGC STANDARDS: LGC Standards is a division of LGC Group, the UK’s designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 120 countries worldwide. We use our expertise to produce to the highest standards, including ranges produced under ISO/IEC 17025 and accredited to ISO 17034. Our wide range of reference materials and proficiency testing schemes is complemented by our experience in outsourcing and customs, enabling us to adapt quickly to provide tailored solutions that meet our customers’ analytical needs. We innovate and apply science in order to ensure the safety and integrity of products and services, in line with our vision of science for a safer world.