Strategic Account Manager (Germany)

Job description

We're building an agentic AI platform that helps enterprises transform complex business workflows into AI-powered operations. We work with leading global companies to identify high-value workflows, deploy AI agents into real business environments, and help organizations move from experimentation to measurable enterprise impact. We believe AI adoption inside the enterprise isn't just a technology challenge. It requires business context, workflow understanding, change management, trust, ownership, and a clear path to value. That's where this role comes in. We're building our **Account Management** team. This role is for a relationship-driven, commercially sharp operator who moves fast, loves building from scratch, and works closely with founders, Sales, and R&D to grow and retain our enterprise customer base. This is not a “manage and maintain” role, it’s a high-impact, revenue-owning position working closely with our leadership team, Sales, Product, and R&D to shape how we retain and grow our enterprise customer base and drive best-in-class customer experience. You'll own the post-sale relationship, from onboarding through renewal and expansion end-to-end, while helping to define how our customer success and account management function scales and operates effectively and efficiently. ## **Your Impact** **Account Ownership and Growth** - Own a portfolio of enterprise accounts with full responsibility for revenue retention and expansion - Build and execute multi-year account plans aligned to customer objectives and company growth targets - Lead QBRs and executive engagements to align on customer business outcomes and value - Develop deep understanding of customer operations and identify AI-driven impact opportunities to streamline and transform their business - Advice your enterprise customers on AI initiatives, and business use-cases to use AI agents in their organization to achieve their business goals - Drive expansion, cross-sell and upsell opportunities within existing accounts, across different departments and stakeholders - Act as the primary point of contact and trusted advisor for your customers **Expansion & Revenue Growth** - Identify, shape, and close expansion opportunities across business units - Drive cross-sell and upsell with strong ROI positioning - Lead complex negotiations and deal execution - Build internal champions and multi-thread relationships **Retention & Renewals** - Own the full renewal cycle including forecasting and close - Identify churn risks early and drive mitigation plans - Communicate clear business value to secure renewals **Onboarding and Adoption** - Lead structured onboarding with cross-functional team to ensure fast time-to-value - Monitor adoption and proactively address gaps before they become risks - Partner with Solution Engineering, R&D and Product to support smooth implementation **Cross-functional Collaboration** - Translate customer feedback into actionable product insights - Be the voice of customer internally to ensure customer-centric culture - Help build repeatable playbooks for onboarding, QBRs, and renewals ## **What It Takes** - 5-8+ years in Account Management, Customer Success, or Sales in enterprise SaaS - Proven quota carrier with clear retention and expansion ownership - Experience managing complex enterprise accounts and multi-stakeholder relationships - Strong negotiation and closing skills - ability to work independently and drive commercial outcomes end-to-end - Executive presence and strong communication skills - Thrives in early-stage environments - Analytical and data-driven mindset - Solid understanding of AI concepts and enterprise applications - **Native or full professional fluency in German (must have)** ## **Nice to Have** - Experience in an early-stage or founding role - Specific experience with enterprise platforms or workflow automation - Domain expertise in Financial Services or Supply Chain industries