Strategic Account Manager, Health Systems

Job description

**About SonderMind** At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental healthcare that produces high-quality outcomes for patients. SonderMind's individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them, should they choose to use their insurance. From there, SonderMind's clinicians are committed to delivering best-in-class care to all patients by focusing on high-quality clinical outcomes. To enable our clinicians to thrive, SonderMind defines care expectations while providing tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking. To follow the latest SonderMind news, get to know our clients, and learn about what it’s like to work at SonderMind, you can follow us on [Instagram](https://www.instagram.com/sondermind/?hl=en), [Linkedin](https://www.linkedin.com/company/sondermind/), and [Twitter](https://twitter.com/SonderMind?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor). **About the Role** The Strategic Account Manager, Health Systems is responsible for managing, deepening, and expanding SonderMind's relationships with our largest Health Systems and independent multi-location PCP practices. You'll serve as the dedicated strategic owner for this assigned portfolio, establishing connections and strengthening relationships within those organizations. Reporting to the Director of Care Partnerships, this role focuses on leveraging existing relationships as launching points for new ones, sharpening our value proposition, using tools and data to drive actionable insights, and finding new avenues to continuously grow the partnerships, including expansion into new specialist practices and expanding client access to our care. **What you'll do** - Spearhead strategic enterprise accounts, serving as the primary leader and key growth driver for SonderMind's highest-value Health System partners and multi-location PCP networks. - Command a dedicated team of in-market specialists, strategically deploying field resources to drive localized growth, amplify partner engagement, and ensure flawless on-the-ground execution. - Cultivate deep, multi-level leadership networks, embedding SonderMind as an indispensable partner while driving multi-faceted account growth: deepening existing health system alliances, unlocking new clinical service lines, and scaling into new regional markets where partners need support. - Fuel exponential account expansion, leveraging core partner relationships as launchpads into new divisions and specialist networks while collaborating with internal teams to solve critical partner priorities around provider diversification, regional coverage, and payer needs. - Turn data into high-yield growth engines, leveraging analytics to optimize referral pathways, eliminate conversion friction, and drive record client acquisition volumes. - Pioneer new partnership avenues, continuously sharpening our enterprise value proposition to capture untapped market share and unlock high-impact opportunities across specialist practices. - Orchestrate cross-functional growth initiatives, aligning seamlessly with Sales, BD, and Marketing to architect unified, high-converting strategies that maximize partner lifetime value. - And other responsibilities and ad-hoc projects from time to time based on business needs. **What does success look like?** - Care partners who view SonderMind as a strategic partner and actively seek us out for new opportunities and collaborations. - Measurable account growth, specifically demonstrated by a significant increase in newly acquired client volume from your assigned portfolio. - A clear, sharpened, data-backed value proposition and narrative for every partner that reinforces the benefits of the relationship, drives clinical efficiency, and encourages continued growth. - Proactive identification of growth opportunities and successful resolution of partner issues before they escalate, maintaining high satisfaction levels. - Ability to independently and effectively manage a complex portfolio while contributing to overarching team-wide objectives in a fast-paced environment. **Who You Are** - Minimum BA/BS in Business Administration, Healthcare Administration, or a related degree. - Minimum five years of experience in strategic account management, partner growth, or relationship management, specifically within the healthcare industry. - Specific experience navigating the complexities of large healthcare organizations (such as health systems or large medical groups). - Specialized knowledge and deep understanding of referral workflows and care coordination processes within healthcare settings. - Proven track record of growing accounts, driving value, and increasing referral volume within existing relationships. - Strong analytical and storytelling skills, with the proven ability to turn data into a compelling and actionable value narrative for partners. - Executive presence and strong communication skills: written, verbal, and analytical. - Ability to work remotely and travel to the corporate office, partner visits, and industry conferences as needed. - Demonstrated ability and willingness to lean into new tools, including AI, to drive efficiency and optimize outcomes. **Our Benefits** The base salary range for this role is $110,000 - $120,000. Final compensation will be determined based on a variety of factors, including relevant experience, skills, education, and past performance. In addition to base salary, this position is also commission eligible. As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work. Our benefits include: - A commitment to fostering flexible hybrid work - A generous PTO policy with a minimum of three weeks off per year - Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate) - Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options - Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it. - Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition which allows between 8-16 weeks of paid leave) - 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary - Travel to Denver 1x a year for annual Shift gathering - Fourteen (14) company holidays - Company Shutdown between Christmas and New Years - Supplemental life insurance, pet insurance coverage, commuter benefits and more! **Application Deadline** This position will be an ongoing recruitment process and will be open until filled. **Equal Opportunity** SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.