Strategic Customer Success Manager (all genders)

Job description

Intro At Klim, we’re building the infrastructure to scale regenerative agriculture across global supply chains. We work with leading food and agriculture companies to design and implement large-scale transition programs that create measurable impact for farmers, businesses, and the climate. Backed by $22 million in Series A funding, we’re expanding globally, partnering with major food industry leaders like Nestlé and Kaufland to help them reduce emissions along their supply chains, while making them more resilient and profitable at the same time. Since 2020, we’ve supported 3,500 farmers, covering 700,000 hectares (5% of Germany’s farmland!). If you’re passionate about building an economically and ecologically sustainable food system and driving real impact, join us! Your mission: In this role, you will own and grow strategic customer relationships with leading food and agribusiness companies after contract signature. You will act as the central point of ownership for your accounts — ensuring successful project delivery, building trusted relationships with stakeholders, driving long-term customer value, and identifying opportunities to expand partnerships over time. This is not a traditional support or implementation role. You will combine strategic account management, customer success, commercial ownership, and cross-functional orchestration to help scale regenerative agriculture programs across global supply chains. You’ll work closely with commercial, product, operations, climate, and farmer success teams to ensure customers achieve measurable outcomes while helping Klim grow through renewals, upsells, and long-term partnerships. Your responsibilities: OWN STRATEGIC CUSTOMER RELATIONSHIPS - Serve as the primary point of contact and strategic partner for key enterprise customers - Build strong relationships with stakeholders across sustainability, procurement, sourcing, operations, and leadership teams - Understand customer goals, challenges, and organizational dynamics to proactively guide accounts toward success DRIVE CUSTOMER SUCCESS AND VALUE CREATION - Ensure successful onboarding, implementation, and long-term adoption of Klim programs - Define success metrics jointly with customers and proactively track progress against them - Lead regular business reviews, strategic planning discussions, and executive updates - Identify risks early and coordinate internal teams to resolve issues proactively OWN EXPANSION - Drive account growth, and additional opportunities within existing customer relationships - Identify opportunities to expand regenerative agriculture programs across business units, geographies, or supply chains - Collaborate closely with sales leadership on account strategy and commercial planning COORDINATE CROSS-FUNCTIONAL EXECUTION - Orchestrate collaboration across Product, Operations, Climate, Data, and Farmer Success teams - Ensure timelines, deliverables, and customer commitments are managed effectively - Help improve internal processes, playbooks, and customer experience as we scale ACT AS THE VOICE OF THE CUSTOMER - Bring customer feedback and market insights into product and strategy discussions - Help shape scalable customer success processes and best practices - Contribute to a culture of operational excellence and customer-centricity Your profile: CUSTOMER-FACING EXPERIENCE - 4–8 years of experience in customer success, strategic account management, consulting, enterprise project delivery, or similar client-facing roles - Proven ability to manage and grow complex B2B customer relationships - Experience working with enterprise customers and multiple stakeholders STRONG COMMERCIAL AND STRATEGIC MINDSET - You think beyond delivery and understand how to create long-term customer value - You are comfortable discussing business goals, expansion opportunities, and commercial outcomes - You proactively identify risks, opportunities, and next steps EXCELLENT COMMUNICATION AND OWNERSHIP - Strong executive communication and stakeholder management skills - Highly organized with the ability to manage multiple complex projects and priorities - Collaborative and comfortable working cross-functionally in fast-moving environments - You take ownership and drive topics forward independently ANALYTICAL AND ADAPTABLE - Structured, detail-oriented, and data-driven in your decision-making - Comfortable navigating ambiguity and evolving processes in a scaling company - Curious, pragmatic, and solution-oriented WHAT SEE A BIG PLUS: - Fluent in English; German is a plus - You are ideally based in Berlin - Experience in sustainability, agriculture, food systems, climate tech, or supply chain transformation - Experience managing enterprise SaaS, consulting, or strategic implementation programs - Understanding of regenerative agriculture, Scope 3, or supply chain sustainability initiatives Your benefits: - Opportunity: Be part of our journey from the very beginning, working on an equal footing with the leadership team to build a new company. - Impact: Make a daily and active contribution to combating climate change, promoting consumer education, and fostering fair conditions for our climate-conscious farmers. - Autonomy: Take ownership of your projects and enjoy a high degree of creative freedom. - Flexible work model: At Klim, we foster a flexible, hybrid work approach and facilitate remote work (within the EU). It is advantageous for this role if you live in Berlin or can be present in our office regularly. - Additional benefits for full time, permanent employees: We offer membership in the Urban Sports Club or subsidisation of the Deutschlandticket, a company pension scheme, plus team lunches (if based in Berlin) and regular team events. At Klim, we believe that a thriving workplace is built on the diverse backgrounds, talents, and perspectives of our team. We grow stronger together by embracing and building on each individual’s unique strengths. We are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute their best. All hiring and personnel decisions are made solely based on qualifications, performance, and the needs of the company—ensuring fairness and equal opportunity for all. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. You might be the perfect fit for our team in ways you don’t yet realise!