Strategic Customer Success Manager, APAC

Job description

## **Our mission and why it matters** We are on a mission to make humans the strongest security layer. Human risk remains one of the biggest vulnerabilities and traditional awareness training is not enough. We take a different approach by combining AI-driven personalization, real threat detection, and behavioral science to actively protect people and organizations. We don't just simulate risks. We build the tools that detect and stop them. ## ## **Why this role matters** Cybersecurity is no longer only about technology; it is about people. At Hoxhunt, we help global enterprises turn their employees into their strongest line of defense. As a Strategic Customer Success Manager for APAC, your mission is to guide some of the world’s most complex organizations on that journey. You do not step in to maintain accounts; you step in to shape outcomes. You will act as a trusted advisor to security leaders, helping them drive real behavioral change, prove measurable impact, and build programs that scale across thousands of employees and multiple markets. This is where strategy meets impact, where relationships turn into long-term partnerships, and where your work directly contributes to making organizations safer. ## **What you'll own and drive** - Own a portfolio of global enterprise customers in the APAC region, taking full accountability for their success, growth, and long-term partnership with Hoxhunt. - Lead the full post-onboarding lifecycle, including adoption, value realization, renewal execution, and customer expansion. - Act as a trusted advisor to security leaders, guiding them through organizational change and aligning diverse stakeholder groups. - Lead high-impact engagements such as QBRs, strategic reviews, and executive discussions. - Build and drive long-term success plans tied to measurable business and security outcomes. - Navigate complex, multi-stakeholder environments across regions and organizational layers. - Identify risks early and proactively drive mitigation plans. - Proactively identify and drive expansion opportunities together with Account Managers. - Partner cross-functionally with Product, Implementation, and Security teams to deliver high-quality outcomes for your customers. ## **What success looks like** - In your first 3 months you'll: Master the Hoxhunt platform and our enterprise customer journey, take ownership of your APAC customer portfolio, and build strong collaborative relationships with internal cross-functional teams. - By month 6 you'll: Confidently lead high-impact engagements like QBRs and strategic reviews, act as a trusted advisor to security leaders, and proactively identify expansion opportunities while mitigating account risks. ## **What makes you thrive here** You have: - 5 or more years of experience in Customer Success, consulting, or cybersecurity-focused advisory roles in B2B SaaS environments. - Proven success working with complex enterprise customers and multi-stakeholder organizations. - Strong executive presence with the ability to engage, influence, and challenge senior stakeholders. - A consultative mindset and the ability to connect customer initiatives to measurable business outcomes. - Experience operating in high-touch enterprise environments where success depends on navigating complexity. - Demonstrated success in driving renewals, expansion, or long-term customer growth. - Excellent organizational skills and the ability to manage multiple complex accounts simultaneously. - Comfort with data, insights, and reporting to drive clear actions and improvements. - High autonomy, strong ownership, and confidence using modern AI tools in your daily work as a force multiplier. - Fluent written and spoken English and Mandarin. - This role is based in Singapore. and applicants must already have the right to work in Singapore. ## **Bonus points if you also:** - Bring fluency in additional languages, which is always a massive asset when working across the diverse APAC region. - Have a background in cybersecurity, human risk management, or security awareness. ## **Who you'll work with** You will work closely with internal teams across Implementation, Product, Sales, and Security, bringing everything together to deliver consistent, high-quality impact for your customers. You will be part of a dynamic Customer Success team operating out of our APAC hub, working alongside ambitious, high-performing, and supportive colleagues in a category-defining company. **What you can expect from us** - Compensation: Competitive base salary plus an attractive bonus model depending on your experience. - Working ways: We work in a flexible, but hybrid work setting. You are expected to visit the Singapore office weekly. - High performance meets high humanity: We bring an incredibly driven, high-impact energy to our work, but we leave our egos at the door. You will be surrounded by wildly talented, dedicated colleagues in an environment built on extreme kindness, support, and psychological safety. - Authentic trust & autonomy: We hire great people and trust them to do great work. You will find a culture free of micromanagement, giving you the autonomy to take real ownership, drive impact, and shape things early on. - A product you can be proud of: It is incredibly rare in cybersecurity to build a multi-award-winning product that end-users genuinely love. You will join a team making a real, measurable impact against cybercrime. - The perks that matter: Alongside this amazing community, you will enjoy extensive healthcare with other benefits and our beautiful office in Singapore. ## **Recruitment Process** 1. Screening call with Talent Acquisition (30 min, remote) 2. Interview with Chief Customer Officer (60 min, on-site) 3. Assignment and Panel Interview (60 min, remote and on-site) 4. Reference checks and final offer ## **About Hoxhunt** Hoxhunt was founded in 2016 by four visionaries. Today we are a global team of +300 amazing Hoxhunters advancing a truly AI-native category leader in human risk management, with key hubs in the United States, the United Kingdom, Singapore, and Finland. We are proud to be an award-winning, fast-growing software company, recognized by G2 and Gartner, named to TIME Magazine's list of the World's Top EdTech Companies, and featured for our innovation in major publications like Fast Company, TechCrunch, Forbes, and Inc. As a multi-product company, Hoxhunt goes beyond traditional security awareness. We don't just educate employees through frequent, personalized, and behavior-changing cybersecurity training - we also actively build real threat intelligence and response tools that protect organizations against malicious cyberattacks every single day. *Be among the first to know about our open positions. Drop your details in our Talent Community, and we will reach out when there is a match!*