Strategic Customer Success Manager, Public Sector

Job description

WHY SOCURE? Socure is building the identity trust infrastructure for the digital economy — verifying 100% of good identities in real time and stopping fraud before it starts. The mission is big, the problems are complex, and the impact is felt by businesses, governments, and millions of people every day. We hire people who want that level of responsibility. People who move fast, think critically, act like owners, and care deeply about solving customer problems with precision. If you want predictability or narrow scope, this won’t be your place. If you want to help build the future of identity with a team that holds a high bar for itself — keep reading. We are looking for a Strategic Customer Success Manager, Public Sector to join and be a key member of Socure’s Public Sector team. In this role, you'll own major financial existing accounts, drive sales, ongoing, consultative relationships and be the face of Socure throughout the post-sales customer journey - from onboarding to implementation to renewal - and create and implement strategic account plans focused on enterprise-wide deployments of products and services. Requirements: - Partner with our Public Sector Sales Pod to develop, scale, and grow our post-sales customer success function - Act as a trusted advisor to customers and successfully establish relationships throughout the customer’s organization - Identify expansion and up-sell opportunities, new use cases, and play a key role in renewing enterprise customer contracts - Manage time-to-revenue timelines following contract signing, including product delivery, integration between customer infrastructure and company SaaS service, and sign-offs - Coordinate technical resources needed for up-sell opportunities and support issues, and own status reporting to support revenue projections - Act as an escalation point for renewals strategy, critical account issues, and ongoing account planning - Analyze customer data to identify and propose new ideas and processes to prevent issues and increase product usage - Quickly absorb new information via Socure University training program and external sources to become an expert on our solutions Qualifications: - BA/BS required - Minimum 4-6 years experience in Customer Success, Account Management, or a Solutions role - Experience managing complex enterprise accounts and leading the relationship at all levels of the institution from executive to business owners - A proven track record of quota achievement and demonstrated career stability - Excellent communication and presentation skills - Attention to detail, strong organizational skills, and a bias for action - A self-starter approach to work and the ability to adapt and thrive in rapidly changing circumstances - Salesforce knowledge - SaaS background - Analytical capabilities and the ability to tell a story with data Ideal candidates will live within 45 minutes of Washington, DC OR New York City, New York Socure is an equal opportunity employer that values diversity in all its forms within our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you need an accommodation during any stage of the application or hiring process—including interview or onboarding support—please reach out to your Socure recruiting partner directly. Follow Us! YouTube https://www.youtube.com/c/Socure | LinkedIn https://www.linkedin.com/company/socure/ | X (Twitter) https://x.com/socureme | Facebook https://www.facebook.com/socure/