Strategic Key Account Manager

Job description

### **Our Journey** The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 20 million active members across 13 markets. In 2025, the Group continued its global growth with its expansion into North America. Driven by the vision to make every day more rewarding, ShopBack is dedicated to saving members money and time, and delivering delight every day. The platform also enables merchants and brands to engage with their members in a cost-effective manner. Founded in 2014, ShopBack now powers over US$5.5 billion in annual sales for over 20,000 online and in-store partners, and has rewarded shoppers with more than US$900 million (over S$1 billion) in Cashback to date. Through its innovative offerings, ShopBack continues to create value for both members and merchants. Notably, its payment solution, ShopBack Pay, offers members a convenient and rewarding payment option at checkout. **About the Role** You'll own a portfolio of high-value merchant accounts, growing what's there and hunting for new partnerships. This role blends account management with commercial acumen - your edge is understanding merchant budgets, seeing where deals can be unlocked, and crafting custom solutions that go beyond standard packages. Built for someone with hustle, commercial instinct, and the drive to close. ### What You'll Own - **Portfolio growth.** Own revenue, GMV, and Ads targets across your accounts, and the plan for how you hit them — through campaign and account planning, and consistent on-time delivery. - **Commercial negotiation.** Negotiate commission rates, pitch Ads packages, and secure co-marketing budgets. Build the business case, defend the margin, close the deal. - **New partnerships.** Map the whitespace in your categories, prioritise the merchants worth pursuing, and land them — from first outreach to closed deal. - **Tailored solutions.** Understand each merchant's budget cycle, internal targets, and constraints, then design proposals that go beyond the standard package and still hold up commercially on our side. - **Campaigns end to end.** Pitch, launch, monitor, and report — acting on the numbers mid-flight rather than after. Then use the results to earn the next, larger commitment. - **Account health.** Stay on top of tracking issues, reconciliation queries, and day-to-day operational fixes to support commercial conversations. - **Cross-functional delivery.** Work with Operations, Marketing, and Business Intelligence to scale what's working from one account into a category-wide play. ### What We're Looking For Must-have: - 3–4 years in ecommerce, affiliate, or fast-paced B2B/sales environments - Proven ability to understand client budgets and craft custom solutions (not just sell standard packages) - Commercial instinct with hustle - self-starter who thrives under pressure and delivers results - Strong communication and analytical skills - Proficiency in English and AI tools to improve workflows