Strategic Operations Leader

Job description

Company Overview Bridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a “Bridgestone West” strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan. Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products and solutions to address the needs of a broad range of customers and industries. Job Category Sales, Marketing & Product Management Position Summary Reporting to the Strategic Account Leader (SAL) – CORCENTRIC (Channel 38), the Strategic Operations Leader (SOL) is responsible for executing and supporting the strategic objectives of assigned SOLD TO 220071 accounts, with Nationalease as the primary vertical, followed by Private Fleet and Carrier (PFAC) as directed by the SAL. The SOL partners closely with fleet customers, servicing dealers, and internal stakeholders to drive revenue growth, cost avoidance, program compliance, and operational excellence. This role delivers value through customer site visits, fleet performance analysis, Cost Avoidance Journey Strategy execution, and the deployment of Bridgestone products, retread solutions, and mobility offerings. The SOL also supports the development and expansion of strategic accounts by identifying growth opportunities, strengthening fleet and dealer engagement, and ensuring effective program execution across the CORCENTRIC PFAC / Nationalease model, including third party billing and differentiated pricing, invoicing, and receivables processes. ** This is a fully remote position. Applicants from any location are welcome ** Responsibilities Customer & Field Engagement Spend up to 3 to 5 days per week in the field, with approximately 50% field support and 50% program administration Conduct customer site visits to Nationalease member locations and fleet headquarters to support program execution and identify cost‑savings opportunities Serve as backup to the SAL for PFAC customers when applicable Build and maintain strong, trusted relationships with assigned fleets, Nationalease members, CORCENTRIC PFAC, and key decision‑makers Participate in Nationalease events (3–5 per year) as a Bridgestone representative Revenue Growth & Program Execution Drive annual growth in Bridgestone, Bandag, TBR, retread, and Fleet Care adoption Promote new products and solutions aligned with fleet performance and cost objectives Develop and execute targeted sales activities, promotions, and account penetration strategies Create and deliver formal presentations and conduct - at a minimum - annual business reviews with fleets and with NL HQ when applicable Collect and report competitive TBR and retread market intelligence Operational Excellence & Cost Performance Implement the Cost Avoidance Journey Strategy to improve fleet economics Manage and analyze cost performance metrics, including: Tire cost per mile Tire cost per unit Tire cost as a percentage of revenue Warranty capture and rebill opportunities Apply GEMBA practices to evaluate real‑world product performance and operational effectiveness Establish, maintain, and audit fleet Tire Policies for Nationalease members and PFAC fleets Compliance & Dealer Partnership Ensure compliance with Strategic Account and Nationalease program requirements Audit dealer locations, yard surveys, and field activity to identify risks and resolve issues quickly Partner with servicing dealers and local dealer representatives to maximize program execution, education, and sell‑out Leverage Customer Service Managers (CSMs) for day‑to‑day field support Systems, Tools & Internal Collaboration Utilize Bridgestone IT tools and platforms (e.g., BASys Manufacturing, BASys Fleet Inventory, ToolBox Yard Survey, Performance Tracker) to improve efficiency and deliver cost savings Document all customer engagement and activity within CRM systems Serve as liaison between fleets, dealers, Bridgestone shared services, and CORCENTRIC / Nationalease support teams Support account administration / maintenance with Customer Master, pricing (TBR Pricing) , billing resolution (Billing Services), tax documentation (US TAX) , and service issue escalation Minimum Qualifications Bachelor’s degree in business, management, sales, or a related field or equivalent relevant experience At least 5 years of commercial truck tire and dealer field experience, with the ability to influence dealer strategy and operations Prior experience in field sales, technical support, account management, operations, or financial analysis within the commercial tire industry Working knowledge of fleet tire management concepts and KPIs Above average proficiency in Microsoft Word, Excel, PowerPoint, and Outlook. Basic P&L literacy Demonstrated ability to deliver results, manage complex accounts, and influence cross‑functional partners Excellent analytical, communication, and presentation skills Self‑motivated, structured, and comfortable working independently in a field‑based role Mechanical aptitude and basic truck tire or maintenance knowledge Experience training customers or internal partners Desired Requirements Willingness to travel up to 50% nationally (approximately every other week) Proximity to Bridgestone Americas Headquarters – Nashville, TN, preferred (not required) Ability to clearly articulate and lead the Cost Avoidance Journey Strategy Working knowledge of PDCA methodology and 5‑Why / root‑cause analysis At Bridgestone, you are Free to Be We believe people can only provide superior service and quality to others when they feel safe bringing their chosen version of themselves to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. So, show us what you are made of, because who you are is what we need. What we offer At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”, for that, we offer you more than just a competitive compensation; we will provide you: A supportive and engaging onboarding experience to ensure a smooth transition into our team. The opportunity to develop and grow, through training and regular mentorship. Corporate Social Responsibility activities. A truly global, dynamic and challenging work environment. Agility and work/life effectiveness and your long-term well-being. An effective and inclusive team. Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider all individuals for employment based on their unique merit and without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law. Employment Eligibility If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.