Strategic Operations Project Manager & Analyst 🇫🇷

Job description

**Our mission and customers:** We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be [***rated 4.8 on Trustpilot***](https://www.trustpilot.com/review/qonto.com)***[,](https://www.trustpilot.com/review/qonto.com)***based on 55,000+ reviews. [***Our culture***](https://qonto.com/en/careers/culture)puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 **(more about our culture **[here](https://medium.com/qonto-way/the-qonto-way-our-culture-is-our-strategy-90defd4895f9)**).** **Our journey:**Founded in 2017 by[***Alexandre***](https://www.linkedin.com/in/aprot/) and [***Steve***](https://www.linkedin.com/in/steveanavi/)***,*** Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started. **Our beliefs:** We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. [***We've built a discrimination-free hiring process***](https://medium.com/qonto-way/a-recruiters-dilemma-confronting-bias-in-hiring-b78acce148eb) because the best teams are built on merit. **AI at Qonto:** AI is deeply embedded in how we work (**[*here*](https://medium.com/qonto-way/ai-at-qonto-vision-statement-725a7e2f659b)**)*-* Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------------------------------ As our **Strategic Operations Project Manager & Analyst**, you will own the execution of Qonto's most complex cross-functional initiatives — and bring the analytical rigour that makes each project land with evidence, not assumptions. You'll take projects from ambiguous brief to clean BAU handover while building the performance frameworks that help our operations factories plan, steer, and improve. This is a hybrid role: **~70% project leadership, ~30% analytical work.** The two are inseparable — you use data to structure, challenge, and measure your own projects, and you contribute to shared performance cycles across the factories. You'll report to [Marie Piquemil](https://www.linkedin.com/in/mariepiquemil/?locale=en), our Head of Operations Enablement. ## ➡️ What you'll do **Project leadership (primary)** - **Lead cross-factory operations projects end-to-end:** Own the full project lifecycle — governance setup, milestone tracking, cross-team coordination, and clean handover to BAU. Typical scope: initiatives impacting at least two ops factories (compliance framework rollouts, routing and escalation rework, inter-governance harmonisation across Customer Care & Success, AML & Fraud, Banking Operations, and KYCB factories). - **Turn strategic priorities into execution:** Before work starts, define the problem, clarify scope, outcomes, success metrics, timelines, and dependencies — so every stakeholder aligns on "what good looks like" before a single slide is built. - **Build and maintain senior stakeholder alignment:** Manage dependencies, resolve friction, and keep initiatives moving from decision to delivery — without formal authority. Anticipate misalignment early and escalate when needed. - **Contribute to strategic assessments:** Size opportunities, structure business cases and scenarios, and support leadership decisions with clear recommendations and explicit open questions. **Performance analysis (secondary)** - **Instrument and track your projects:** Define leading and lagging indicators per initiative, build the dashboards and measurement frameworks that prove impact, and deliver ROI measurement post-implementation — not as an afterthought, but as part of the project close. - **Contribute to shared performance monitoring:** Support the weekly, monthly, and quarterly performance rhythms (WBR/MBR/QBR) across the operations factories — surfacing early signals before they become problems and contributing analytical narratives to steering discussions. - **Run structured deep-dives when needed:** Go beyond dashboards — run funnel, cohort, or segmentation analyses to understand a project's root cause or quantify its levers. Deliver clear "so what / now what" with explicit trade-offs. - **Partner with Finance on budget and forecast cycles:** Work closely with the Finance team to provide operational input into budget planning and rolling forecasts — translating factory performance trends into forward-looking projections, flagging variance drivers early, and ensuring operations data feeds financial decisions with the right level of granularity. - **Support factories on compensation and performance analysis:** Proactively partner with factory leads to structure and run compensation reviews and performance analyses — building the frameworks and data views that help them make informed, consistent decisions, rather than waiting to be asked. ## ➡️ What we're looking for - **End-to-end project leadership:** You've run large, ambiguous, multi-stakeholder initiatives from kickoff to delivery — not just coordinated them. You know how to design governance, build a RASCI, manage a decision log, and keep delivery on track when things get messy. - **Analytical rigour:** You write SQL confidently, can frame a problem before opening a spreadsheet, and produce decision-grade narratives — not just charts. You connect metrics to operational reality and make the ambiguous concrete. - **Senior stakeholder management:** You've built alignment at VP and director level without formal authority. You know how to frame decisions, pre-empt pushback, and maintain momentum across departments with competing priorities. - **Data storytelling for non-technical audiences:** You communicate analysis clearly to operations leaders. You challenge constructively, drive alignment through evidence, and know when to simplify and when to go deep. - **AI fluency and modern tooling:** You're actively using AI tools to accelerate your work (Notion AI, Claude). You're comfortable in Notion for visual management, and in Metabase or Tableau for data and BI. - **Process challenger:** You step back on ways of working, question organisational defaults, and propose more efficient operating mechanisms — while keeping stakeholder buy-in. ## ➡️ What we can offer you - **Multi-factory scope:** Your projects span Compliance, Routing, and Governance across Qonto's operations factories — not siloed in one team or one market. - **Senior exposure from day one:** You'll work in close collaboration with the Operations leadership team, with real decision-framing authority — not just slide preparation. - **A central team with broad reach:** You'll join Marie's Operations Enablement function — spanning Operations Engineering, Knowledge & Learning, Workforce Management, and strategic project execution. Your work lands fast and visibly. - **Build things that don't exist yet:** Standardising KPI definitions, building scalable measurement frameworks, improving operating mechanisms — this is not a "maintain the existing" role. - **A modern toolkit, used for real:** Notion, Metabase, SQL, and AI tools are standard equipment — not aspirational. ## ➡️ Your future manager Your manager will be [Marie Piquemil](https://www.linkedin.com/in/mariepiquemil/?locale=en), our Head of Operations Enablement. - **Her path?** Marie spent five years as COO at Morning, then built and led an international CX operations team at Swile (7 people across France and Brazil, five post-merger integrations). Most recently as VP Operations at Combo, she ran RevOps, Enablement, and Data teams, drove a post-merger integration, and launched a new Payroll Business Unit from scratch. She's been an operator, a builder, and a manager of managers. - **What does she bring to the team?** Marie has built exactly the kind of cross-functional operations infrastructure this role will strengthen. She'll give you the strategic context and the autonomy to own your projects — while staying close on the decisions that matter. ## ➡️ Hiring process - **Intro call with TA (30 min):** alignment on your experience and motivation, plus role/Qonto Q&A. - **Hiring manager interview (60 min):** deep dive on project delivery and stakeholder management with Marie. - **Case study (take-home + review):** a real-life ops project scenario to assess structuring, prioritisation, governance, and impact measurement (followed by a debrief). - **Final leadership discussion (45 min):** wrap-up on scope/fit and mutual expectations.