Strategic Partner Manager I

Job description

  ## **About the Team** On the Outside Account Management team, we develop DoorDash partners to capture engagement, growth, and performance on our platform. We will establish success and build a plan to reach new heights while accommodating the variable needs of our partners. ## **About the Role** This is an in-person account management opportunity based out of Calgary, AB. You will need to live in or in proximity to the market As a Strategic Partner Manager (SPM), you will own and grow relationships with a portfolio of SMB restaurant partners, operating with a high degree of autonomy and strategic judgment. You’ll lead complex, high-impact partnerships focused on driving long-term growth, profitability, and retention for merchants on the DoorDash platform. In this role, you’ll move beyond day-to-day account management to guide more strategic merchant conversations—helping partners think holistically about growth, operations, and how to scale their business with DoorDash. You’ll proactively adapt account plans as opportunities and challenges emerge, identify and address risks early, and consistently drive measurable outcomes across your book of business. Beyond your own accounts, you’ll play an influential role across the team — serving as a voice of the merchant internally, shaping cross-functional initiatives, and sharing best practices that elevate how DoorDash partners with restaurants at scale. You will report to the Manager, Outside Account Management on our Strategic Partner Management team. ## **You’re excited about this opportunity because you will…** - Own and grow strategic partnerships: Manage a portfolio of SMB restaurant partners, consistently driving measurable growth, retention, and satisfaction - Lead advanced merchant strategy: Conduct high-impact business reviews focused on larger-scale growth strategies, profitability, and long-term success - Operate autonomously: Proactively adjust account plans and growth strategies as merchant needs, performance, and market conditions evolve - Identify and mitigate risk: Anticipate detractors, address challenges early, and implement solutions to protect merchant health and performance - Drive expansion and optimization: Recommend and sell DoorDash products that support merchant growth, efficiency, and brand perception - Influence cross-functionally: Partner with Product, Operations, Sales, and other teams—driving action and outcomes without relying on manager escalation - Represent the merchant internally: Surface meaningful merchant insights each quarter to inform product improvements, GTM strategy, and internal initiatives - Elevate the team: Share best practices, provide feedback on decks and negotiation strategy, and support the development of Partner Managers ## **We’re excited about you because…** - 4+ years of experience in account management, customer success, or post-sales roles with increasing scope and autonomy - Proven track record of driving measurable growth and retention across the majority of a book of business - Strong executive presence with the ability to command a room, influence without authority, and deliver compelling presentations - Deep understanding of the restaurant and hospitality industry, including merchant P&L and unit economics - Advanced analytical skills, including maintaining complex spreadsheets and performing data analysis using tools such as Salesforce, Outreach, Tableau, or Sigma - Strong knowledge of third-party delivery platforms, logistics, and multi-sided marketplaces - Ability to synthesize data, industry trends, and merchant insights into clear, actionable recommendations # **Compensation** Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location. In addition to base salary, the compensation for this role includes opportunities for sales commission. Talk to your recruiter for more information. DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees, that includes paid time off, paid parental leave, wellness benefit and several paid holidays. Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, an RRSP including an employer match, and a mental health program, among others. To learn more about our benefits, visit our careers page [here](https://careers.doordash.com/). The base pay for this position ranges from our lowest geographical market up to our highest geographical market within British Columbia. $83,200—$104,000 USD The total on-target earnings (base + commissions) for this position ranges from our lowest geographical market up to our highest geographical market within British Columbia. $104,000—$130,000 CAD # **About DoorDash** At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. # **Our Commitment to Diversity and Inclusion** We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. If you need any accommodations, please inform your recruiting contact upon initial connection. *Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at [Recruitment Scam Awareness - DoorDash](https://careersatdoordash.com/recruitment-scam-awareness) .*