Strategic Partnership Manager

Job description

ABOUT ASSEMBLED Great customer support requires human agents and AI in perfect balance, and Assembled https://www.assembled.com/customers is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $71M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work. THE ROLE As Strategic Partnerships Manager, you’ll own Assembled's most critical partnership relationships and build the next wave of ecosystem partnerships that define our go-to-market motion. Partnerships drives 30% of revenue, and you'll own the strategic alliances that contribute most to the function. You'll have ownership from top to bottom: partner strategy, leading executive relationships, driving co-sell motions, launching new partnerships at scale, and ensuring Assembled has positive mindshare, from IC to leadership. You'll leverage AI to accelerate execution and expand what's possible across key partnerships. We're looking for someone who has done this before at scale, knows what great looks like, and who knows that great partnerships are built in the details. If you want to own partnerships that move the needle and prove they can be a competitive advantage for an organization, this is the role. RESPONSIBILITIES - Develop Partnership Strategy: Build and execute comprehensive strategies for Assembled's most strategic, complex partnerships that align with business priorities and unlock maximum ecosystem value. - Manage Executive Relationships: Cultivate and maintain senior-level relationships with partner organizations, serving as Assembled's primary liaison and trusted point of contact, specifically driving mindshare that converts to real outcomes (e.g. revenue, trust). - Enable Partner Teams: Design and deliver training, enablement programs, and sales tools that build partner competency and drive Assembled awareness across partner organizations. - Drive Partnership Revenue: Accelerate pipeline generation through joint planning, account mapping, co-selling motions, and field activities that convert partnerships into closed deals. - Measure and Optimize: Track partnership performance metrics, identify what's working, and continuously refine strategies to maximize sourced and influenced revenue. ABOUT YOU - Experience: 5+ years in SaaS partnerships, including 2+ years managing technology and/or channel partnerships. - Go-to-Market Execution: Proven track record of scaling existing partnerships and launching new strategic alliances from scratch, using data-driven insights to prioritize efforts and accelerate time-to-value. - Strategic Thinking: Demonstrated success in developing and executing partnership strategies that align with broader business goals. - AI-Native Operator: Proven ability to leverage AI tools to accelerate deliverables and multiply impact across partnership initiatives while maintaining high output quality and velocity. - Industry Knowledge: Familiarity with the customer support technology landscape, evolving trends, and how AI impacts the CX space. OUR U.S. BENEFITS - Generous medical, dental, and vision benefits - Paid company holidays, sick time, and unlimited time off - Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting - Paid parental leave - Catered lunches everyday (M-F) and fully stocked kitchen - 401(k) plan enrollment We know great candidates don’t always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply. We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work. We look forward to hearing from you! For United States Applicants: Assembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. For United Kingdom Applicants: Assembled is required to verify your right to work in the UK and will conduct a Right to Work check prior to employment in accordance with applicable law.