Strategic Programs Manager

About impact.com
impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products - Performance (affiliate), Creator (influencer), and Advocate (customer referral) - unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands - including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics - rely on impact.com to power more than 350,000 partnerships that deliver measurable business results.

Your Role at impact.com:

The Strategic Program Manager is a high-leverage leader within the global Strategy Team. The primary mission of this role spans three core areas:

• Bet Roadmap Management: Serve as the strategic representative and program leader for our critical "Bets" (e.g., Retail Media). Define, coordinate, and govern the cross-functional roadmaps required to launch and scale these adjacent bets successfully.
• GTMD & Strategy Implementation (SDM Focus): Act as the Strategy Delivery Manager initially coupled to the Go-To-Market Delivery (GTMD) organization. Partner with local, regional, and commercial operations to analyze performance, de-risk execution, and unlock revenue-generating opportunities through targeted strategic projects.
• General Strategy Project Work: Support decision-making through rigorous, data-driven frameworks and ensure that once a decision is made, the operational engine executes it with precision, predictability, and efficiency.

What You'll Do:

1. Bet Roadmap Management & PMO Governance (40%)

• End-to-End Program Delivery: Own the lifecycle of major, cross-functional programs under the "Bets" framework from initial scoping and business case development through to final operationalization and launch.
• Retail Media Bet Leadership: Directly manage the Bet Roadmap for the Retail Media Bet, specifically supporting Frank and ensuring alignment across all involved stakeholders.
• Cross-Functional Roadmap Integration: Construct and maintain unified program roadmaps, aligning deliverables across Engineering, Product, Marketing, Sales, and Customer Success.
• Risk & Dependency Management: Proactively identify and manage system-wide dependencies, resource constraints, and operational bottlenecks.
• Executive Communication & Status Reporting: Establish structured, lightweight status-reporting cadences to keep L1 and L2 leadership informed of program health and milestone progress.

2. Strategy Projects & GTMD Implementation (SDM Focus) (30%)

• GTMD Alignment: Act as the dedicated SDM coupled to the GTMD organization, ensuring strategic initiatives are effectively translated into market-facing execution.
• Pricing & Expansion Strategy: Lead critical analysis on elasticity pricing models and conduct comprehensive international expansion analysis to guide new market entry.
• Account & Segment Optimization: Drive stubborn accounts analysis to identify retention and growth blockers. Work closely with specific verticals and segments to tailor strategies that improve penetration and yield.
• Revenue & Retention Optimization: Partner closely with the Chief Revenue Officer (CRO), VP of GTM, and the Head of Renewals to design, test, and execute strategic client retention and expansion programs.

3. Operational Excellence & Process Design (20%)

• Process Engineering: Analyze current-state cross-functional operations and design optimized, highly scalable "Ways of Working" (WoW) to support new strategic capabilities.
• Operational De-Risking: Conduct post-mortems, program-level audits, and operational readiness reviews to evaluate the quality and stability of strategic program rollouts.
• Jira & Tooling Alignment: Standardize program-level tracking within Jira and Confluence, ensuring program data flows cleanly from execution squads up to strategic portfolio dashboards.

4. General Strategy Team Support & Secondary Duties (10%)

• Ad-Hoc Strategic Projects: Support the wider Strategy Team with market and competitive intelligence, thematic deep dives, financial scenario modeling (with FP&A), and macro business analysis as required.
• Team Development: Mentor junior team members, assist with recruiting top-tier talent to the Strategy & Operations organization, and foster a culture of high performance and psychological safety.

What You Bring:

• Education: Bachelor’s degree in Business, Finance, Management, Engineering, or a highly analytical field.
• Experience: 6+ years of professional experience, ideally combining:
  • 3–4 years in top-tier Management Consulting, Corporate Strategy, or an executive-facing advisory role.
  • 3–4 years in an operational program management, product operations, or PMO leadership role within a high-growth technology/SaaS company.
• Program Management Expertise: Proven track record of managing highly complex, multi-million dollar initiatives involving matrixed, cross-functional teams.
• Analytical Rigor: Advanced financial and scenario modeling skills; ability to distill ambiguous data sets (e.g., pricing elasticity, stubborn accounts) into clear, actionable business recommendations.
• Stakeholder Management: Exceptional interpersonal and communication skills, with a demonstrated ability to influence without authority and build alignment across Director- and C-suite levels.
• Travel Requirement: Comfort with traveling up to 10% as needed.

Preferred Qualifications:

• Master’s degree in Business Administration (MBA), Finance, or a related graduate degree.
• Formal certification in Program/Project Management (e.g., PMP, PgMP, PMI-ACP, or CSM).
• Experience with structured innovation frameworks, OKR methodologies, or Agile-at-scale frameworks in a SaaS environment.
• Proficiency using AI productivity tools (e.g., Cursor, Claude, ChatGPT, Copilot) to accelerate personal output, documentation, and analysis.

Salary Range: $170,000 - $180,000 per year, plus an additional 10% variable annual bonus contingent on Company performance and eligible to receive a Restricted Stock Unit (RSU) grant.

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits and Perks:

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Medical, Dental, and Vision insurance
• Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled
• Flexible spending accounts and 401(k)
• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.

impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

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