Strategic Services Associate - Professional Collections MGMT

Job description

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Strategic Services Associate - Professional Collections MGMT based in the United States.** Join a healthcare organization committed to improving patient experiences while strengthening the financial and operational performance of its health system. As a Strategic Services Associate, you will drive performance improvement, workflow optimization, and technology-enabled transformation across professional billing, collections, and provider enrollment. You will collaborate with operational leaders, healthcare providers, IT teams, and other stakeholders to identify inefficiencies and implement scalable solutions. By leveraging operational data, reporting tools, automation, and system enhancements, you will help reduce denials, improve reimbursement outcomes, and increase operational efficiency. You will also lead cross-functional projects, support organizational growth initiatives, and develop performance metrics that inform strategic decisions. This role combines analytical problem-solving, project leadership, and revenue cycle expertise in a collaborative, technology-driven healthcare environment. The position is fully remote, with a Monday-to-Friday schedule from 8:00 a.m. to 5:00 p.m. ### Accountabilities: As a Strategic Services Associate, you will support revenue cycle leadership by improving billing and collections processes, coordinating operational transformation initiatives, and ensuring that technology and performance improvement strategies deliver measurable results. - **Performance Improvement and Process Optimization** - Design and implement strategies to improve billing and collections performance, reduce claim denials and write-offs, and increase reimbursement. - Evaluate existing workflows to identify opportunities for automation, standardization, system optimization, and process redesign. - Lead workflow design and operational readiness initiatives supporting new service lines, facilities, providers, and program expansions. - Implement and maintain system solutions, automation tools, and workflow enhancements across Epic and related revenue cycle technologies. - Translate business requirements into sustainable system configurations, technical enhancements, and operational improvements. - Support system upgrades, implementations, and enhancements through requirements gathering, testing, validation, and post-implementation optimization. - Analyze operational and claims data to identify root causes, recommend corrective actions, and measure improvement outcomes. - Develop and maintain reports, dashboards, and analytical tools to monitor performance, identify trends, and support data-driven decisions. - Establish performance targets, key performance indicators (KPIs), and measurement strategies to assess automation initiatives, system enhancements, growth projects, and operational effectiveness. - Create and maintain policies, procedures, training materials, and documentation related to projects and workflow changes. - Serve as a subject matter expert in billing and collections workflows, Epic functionality, third-party vendor solutions, reporting capabilities, and performance improvement methodologies. - **Cross-Functional Collaboration and Project Leadership** - Maintain effective relationships with service lines, clinic leadership, operational departments, IT teams, and external partners. - Work with operational leaders and stakeholders to identify opportunities for workflow improvements, standardization, automation, and innovation. - Communicate departmental improvement strategies and collaborate with stakeholders to establish performance measures and operational action plans. - Lead interdisciplinary projects involving system enhancements, automation, organizational growth, and revenue cycle transformation. - Educate stakeholders on billing and collections processes, system capabilities, and best practices to improve adoption and performance. - Coordinate training, documentation, and change management activities to support new processes, system implementations, and operational initiatives. - **Organizational Support and Continuous Improvement** - Promote organizational goals and reinforce accountability, collaboration, innovation, and results-oriented practices. - Contribute to an inclusive workplace culture that supports equal treatment, employee engagement, professional development, and retention. - Respond promptly and professionally to inquiries from patients, providers, payors, vendors, and internal stakeholders. - Participate in meetings, committees, workgroups, and workplace initiatives as assigned. - Address management requests and communications in a timely and professional manner. - Perform additional responsibilities related to the role as required. **Requirements:** The ideal candidate combines revenue cycle knowledge, process improvement expertise, and project leadership skills with the ability to analyze complex operational challenges and implement practical, sustainable solutions. - Bachelor's degree in business, healthcare, or a related field. - At least five years of professional experience, including a minimum of three years with significant responsibility for performance improvement or process improvement initiatives. - Demonstrated experience leading work teams and coordinating projects involving multiple stakeholders. - Knowledge of healthcare revenue cycle operations, particularly professional billing, collections, reimbursement, and provider enrollment. - Strong analytical skills, with the ability to evaluate operational data and processes, identify root causes, and recommend measurable improvements. - Experience identifying opportunities for workflow optimization, automation, technology adoption, and operational efficiency. - Ability to manage multiple projects simultaneously through effective prioritization, organization, and time management. - Strong written and verbal communication skills, including the ability to communicate effectively with customers and colleagues from diverse educational and professional backgrounds. - High attention to detail and accuracy when analyzing data, documenting processes, and implementing system changes. - Computer literacy and the ability to work effectively with reporting tools, operational systems, and technology-enabled workflows. - Ability to collaborate across operational and technical teams, build stakeholder relationships, and support organizational change. - Commitment to continuous improvement, accountability, professional development, and inclusive teamwork. **Benefits:** - Fully remote work arrangement. - Consistent Monday-to-Friday schedule, from 8:00 a.m. to 5:00 p.m. - Opportunity to contribute to healthcare operations that support patient services and financial sustainability. - Collaborative, cross-functional work environment involving operational, technical, and healthcare stakeholders. - Opportunities to lead strategic initiatives, improve processes, and contribute to revenue cycle transformation. - Professional development through exposure to healthcare technologies, performance improvement methodologies, and operational leadership. - Potential relocation assistance, subject to eligibility.