Strategic Solutions Architect – Endpoint Security

Job description

About the Role The Strategic Solutions Architect, Endpoint Security is a senior specialist role within EMEA Solutions Engineering, dedicated to Cybersecurity, Endpoint Security, and Advanced Thread Protection across NinjaOne's AV integration portfolio - including SentinelOne, Bitdefender GravityZone, CrowdStrike, and Vulnerability Management. This role blends deep technical authority with cross-functional collaboration: you are the region's go-to expert for Endpoint Security, owning the technical strategy behind AV deals, migrations, and onboarding, while enabling the broader SE and Sales organizations to sell and support these solutions with confidence. You will operate across the full customer lifecycle - from pre-sales technical validation through onboarding, migration, and post-sales escalation - for the region's highest-complexity Endpoint Security engagements. You will also work closely with Product Management to ensure the roadmap reflects EMEA customer and market realities. Location - remote, anywhere in the UK; travel required for vendor engagements, trade shows, and prospect/ customer visits What You’ll be Doing Serve as the go-to resource for all Endpoint Security-related topics across the EMEA region, for both internal teams and customers Maintain expert-level understanding SentinelOne, Bitdefender GravityZone, CrowdStrike, and the Vulnerability Importer, including their surrounding technologies and integration points with NinjaOne Handle intricate customer requirements and custom Endpoint Security integration challenges, providing innovative solutions where standard playbooks fall short Lead onboarding and advanced training sessions for customers deploying AV solutions, and support escalations tied to high-complexity and post-sales issues Act as the lead SE for AV deals involving a high number of endpoints or complex security requirements, partnering closely with Sales and Product to drive successful outcomes Support Product Specialists and Customer Success Managers by running product demonstrations and resolving customer pain points to help bring deals across the finish line Own the operational follow-through on AV deals, including ensuring customer account provisioning emails are sent accurately and on time Act as the primary owner for all SentinelOne migration tickets across the region Serve as the escalation point when another SE is leading an integration and encounters issues - stepping in to guide or directly resolve as needed Conduct training for Solutions Engineers to ensure the team is confident and effective when speaking with prospects and customers about Endpoint Security Assess team training needs based on observed gaps or customer feedback, and design and deliver sessions to close them Share best practices, technical tips, and emerging Endpoint Security trends across the broader SE organization Partner with Marketing on webinars, trade shows, and talks related to AV and Endpoint Security Work with Revenue Enablement to shape onboarding and learning paths for security topics Support the Support organization on recurring AV-related tickets and trends, identifying and escalating product or process gaps proactively Act as a technology evangelist, communicating the value of NinjaOne's Endpoint Security capabilities to internal and external stakeholders Other duties as needed About You 5+ years of experience as a Sales/Solutions Engineer, with demonstrated specialization in Cybersecurity, Endpoint Security, or Advanced Threat Protection Advanced knowledge of endpoint security vendors and their product offerings (SentinelOne, Bitdefender, CrowdStrike, or comparable platforms) Proven ability to manage complex, high-endpoint-count AV deals and migrations from pre-sales through onboarding Strong technical documentation skills; comfortable owning Dojo and product documentation content High proficiency in building trusted relationships with partners and vendors, with the soft skills to influence both technical and executive stakeholders Experience conducting training or enablement sessions for peer Sales Engineers or Sales teams Comfortable operating with autonomy across a fast-evolving product and threat landscape Ability to travel for trade shows, vendor visits, and prospect/customer meetings Professional fluency in English required; French proficiency a strong plus given the transition support required for the French market Bachelor's degree preferred but not required; equivalent work experience considered About Us NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. What You’ll Love Our flexible working hours with remote office options enable you to successfully balance your personal life and your job You are insured through AXA Private Medical Insurance (PMI) Enjoy a gym membership discount, access to EAP, Second Opinion Service, Working Body Service & Canada Life Benefit from Group Income Protection WeCare (virtual services) & Lifeworks App (discounts and cashback) Grow personally and professionally with one of the fastest growing companies Develop your skills through our renowned training platform Receive competitive compensation Collaborate with a curious, kind, international and intercultural workforce Additional Information This position is NOT eligible for Visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #LI-RS1 #LI-Remote