Strategy & Consulting - Automotive Practice - CRM Manager

Explore an Exciting Career at Accenture Are you an outcome-oriented problem solver? Do you enjoy working on transformation strategies for global clients? Does working in an inclusive and collaborative environment spark your interest? Then, Accenture Strategy and Consulting is the right place for you to explore limitless possibilities. The Practice – A Brief Sketch GN Automotive Practice has deep expertise in delivering Digital Transformations, Sales & Operations Planning, Salesforce Consulting, SAP Transformation, Spare Parts & Warranty Management, Service Process Excellence, Connected Vehicles, Dealer performance Management, Process Automation & Digitization, Software Enablement, Zero Based Spend & Spend analysis, Peer Benchmarking, Value Architecture, Process Improvement, IoT and Industry Analytics Let’s infuse fresh thinking in the systems and turn new ideas into reality. As a part of the team, you’ll help drive the following: Deliver consulting projects using Techno-Functional Consulting background in Salesforce CRM in automotive context (Automotive Cloud/ sales cloud/service cloud/marketing cloud Be a part of the Intelligent Functions team , one of the key capabilities or sub-industry areas to support Platforms-driven business design and assessment such as value assessment, business case creation, business process re-engineering and so on. Provide solutions for complex client problems across the Salesforce landscape throughout the project lifecycle, providing subject matter expertise with a strong strategic awareness of the SFDC market and associated technologies. Work as a lead Salesforce Functional Solution Architect and support with solutions for end-to-end request for proposal requests. Engage with clients in understanding their requirements, scoping, discovering and defining solutions , explaining business benefits and use cases and developing a roadmap to meet their goals. Create innovative solution designs that utilize our extensive service offerings. Support our business development activities , working with our sales teams in proposal generation, shaping the solution plan and delivery approach for Salesforce transformations. Be responsible for integration with different CRM Solutions including Salesforce and create proof of concepts as and when required. Bring your best skills forward to excel in the role: Problem-solving skills to identify, escalate, track and resolve issues in time Strong project management skills and ability to run projects on his own Effective presentation and public speaking skills Ability to work in a rapidly changing environment where continuous innovation is desired Ability to effectively team with others in a large, global organization Analytical skills to bring clarity to complex issues and gather data-driven insights Excellent communication and interpersonal skills Cross cultural competence with an ability to thrive in a dynamic environment Manage and work with key stakeholders onshore and onsite Your experience counts! MBA from Tier 1 and 2 business school Must have Industry Expertise in Automotive around functions such as Sales Aftersales (Customer Service) Dealerships Production and Logistics Warranty Spare Parts Procurement and Supply Chain Deep knowledge and experience in Salesforce application/modules/ functional expertise: Business process design, operational performance improvement, business value case development experience focusing on CRM, Customer Service, Sales & marketing (expertise in one or more techno-functional roles for platform implementation) Experience in supporting RFP, putting together solutions/value propositions which can be presented to client stakeholders. Process Transformation: Involves defining key performance indicators and associated work practices and collecting, managing and reporting monthly/quarterly on regional status Program Management: Involves effectively planning, managing, and coordinating multiple projects in a dynamic environment with numerous and complex stakeholders’ groups and execute on-time and on budget Should have hands on experience on implementation/ integration of Salesforce applications for clients. Drawing on extensive knowledge and experience across Salesforce Integration projects be able to provide insightful, deal-relevant points of view and recommendations based on robust analysis Active role in the identification of opportunities by farming existing relationships and growing new networks Ability to work independently with minimal supervision Open to cross-country relocation About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.