Strategy & Consulting - Global Network - Health - Provider Operations Consultant

Join Our Global Consulting Network and Expand Your Horizons! Are you ready to take your career to new heights? At the Global Network, we are more than just a team; we are a thriving community of over 10,000 professionals operating from key locations around the world. We specialize in providing top-tier consulting expertise across various industries and functional areas, including life sciences, energy, supply chain operations, finance, and talent management. Why Choose Us? • Global Exposure: Work on international projects and gain invaluable insights into diverse cultures and business practices. • Specialized Development: We don’t just work across broad spectrums; we ensure you develop deep expertise in specific areas of management consulting, enhancing both your professional value and expertise. • Dynamic Work Environment: Our work is fast-paced and challenging, pushing you to grow quickly and continuously improve. It’s not just about meeting expectations; it’s about exceeding them and making a significant impact. • Innovation at the Core: At the Global Network, innovation isn't just a buzzword—it's a fundamental part of how we operate. We leverage cutting-edge technologies and innovative strategies to solve complex problems and deliver novel solutions that keep our clients ahead in a rapidly changing world. We are driven by a commitment to excellence and a passion for delivering results that matter. If you are ambitious, talented, and ready for a challenge, we want to hear from you. Reach out, join our network, and start a conversation that could lead to your next big opportunity. Let’s build a better future together! The Health Industry & Enterprise (I&E) practice at Accenture Strategy & Consulting (S&C) Global Network (GN) is seeking Consultants to join Providers offerings, wherein they will be supporting health systems (hospitals) projects across Americas, EMEA and APAC. Consultants work across structured workstreams within the engagement lifecycle supporting requirements gathering, process documentation, solution design, testing, and go-live activities. Engagements span revenue cycle transformation, supply chain operations, care management, utilization management, clinical documentation, and enterprise services optimization requiring consultants to lead workstream delivery, structure and execute analyses, develop process redesign recommendations, and produce client-ready deliverables with limited oversight. This is a delivery-focused role suited to candidates with established healthcare provider domain expertise who can drive rigorous, independently produced work product. ROLES AND RESPONSIBILITIES Support delivery of provider operations engagements across back office and middle office workstreams, including revenue cycle, care management, supply chain, and enterprise services Participate in requirements gathering workshops and assist in documenting functional and technical needs for provider technology solutions Draft and maintain BRDs, process documentation, and configuration workbooks under the guidance of managers Execute UAT test scripts, document defects, and support defect triage across RCM, care management, and supply chain implementations Conduct structured data analysis to identify operational performance gaps and support client recommendation development Prepare clear, well-structured slides and analytical outputs for internal team review and, with guidance, for client-facing presentations Contribute to go-live readiness activities including training material preparation, readiness checklists, and command center support Build foundational relationships with day-to-day client counterparts across finance, operations, and clinical teams Support team members in preparing executive-level deliverables, transformation roadmaps, and business case components PROFESSIONAL AND TECHNICAL SKILLS MBA or postgraduate degree from a Tier 1 institution is preferred Bachelor's degree in Business Administration, Healthcare Administration, Engineering, Economics, Life Sciences, or a related field Mandatory: Advanced level of English Availability to travel may be required. EXPERIENCE 3+ years of work experience post MBA, with at least 1–2 years in a healthcare provider or health system context in a consulting, operations, or analytics capacity Prior exposure to provider operations, revenue cycle, care management, or related healthcare functions is a differentiating factor Consulting firm or in-house strategy/operations experience in a healthcare setting is preferred MUST HAVE SKILLS Market and Domain Experience Foundational understanding of US healthcare provider business models, including how health systems generate and manage revenue, deliver patient care, and operate back-office and clinical support functions Working knowledge of at least one of the following areas: revenue cycle operations (patient access, coding, billing, collections), clinical care delivery support (utilization management, care coordination, care management), or supply chain and enterprise services transformation Familiarity with key healthcare regulations, including HIPAA, CMS billing requirements, and payer-provider contracting dynamics Functional Capabilities Requirements gathering support: ability to participate in stakeholder workshops, document current-state processes, and translate operational inputs into structured functional requirements Business Requirements Document (BRD) contribution: drafting process flows, use cases, and functional specifications with team review and oversight UAT support: executing test scripts, logging defects, and tracking resolution across healthcare technology implementations Data analysis and reporting: ability to structure, analyze, and present operational and financial data in support of client deliverables PowerPoint and Excel proficiency at a level appropriate for client-ready deliverable production GOOD TO HAVE SKILLS Hands-on experience building or working with AI tools, project experience related to provider healthcare operations, public health, health policy, or a related field Exposure to Epic or other major EHR or RCM platforms in a professional or academic context Familiarity with value-based care models and their operational implications for providers Awareness of Agile or structured project delivery methodologies Exposure to process improvement frameworks such as Lean or Six Sigma in a healthcare setting About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.