Strategy & Operations Intern — Office of the General Manager, Small Business

Job description

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth. **How we work at Aircall**: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here. We are looking for a talented and highly motivated **Strategy & Operations intern** to work directly with our **General Manager, Small Business**, acting as a true **right hand** in driving strategic initiatives and operational excellence across the business unit. This is not a typical internship opportunity. You will step in the heart of a fast-moving, established global tech company where you’ll learn how a successful business is run end-to-end. If you're hungry for responsibility, eager to discover how high-stakes decisions are made, and excited by the idea of being the GM’s right hand in running and growing a business unit, this role offers an unparalleled experience. You’ll get a front-row seat to leadership and you will work on the initiatives that matter most to the business—from shaping strategy to improving performance, launching new programs, and unblocking critical decisions. Your work will be visible, meaningful, and directly tied to outcomes that influence teams, customers, and the bottom line. This internship will start from **November 2026.** The internship duration will be **6 months.** ### Key Responsibilities: - Support the GM in defining quarterly and annual strategic priorities and OKRs - Conduct market research, competitive benchmarking, and financial modeling to inform major decisions - Build executive-ready written memos and recommendations related to hot topics - Track key KPIs, surface performance insights, and maintain business dashboards - Contribute to forecasting, workforce planning, and weekly business reviews - Lead or co-own cross-functional projects from scoping to execution (e.g., cost savings, GTM experiments, AI pilots, operational excellence initiatives) - Coordinate stakeholders, drive timelines, and ensure high-quality delivery - Prepare materials for leadership meetings and follow up on leadership action items - Act as a problem-solver to the GM on diverse business topics ### Qualifications: - Currently pursuing a Master degree in Business, Engineering, Economics, Data/Analytics or similar within a top tier university, business school, engineering school or equivalent - Strong analytical abilities; comfortable with Google Sheets (SQL/BI tools are a plus) - Excellent written and verbal communication; able to distill complex ideas into clear insights, slides, or narratives - Demonstrated ability to take ownership, work independently, and thrive in a fast-paced or ambiguous environment - Strong project management instincts: structured, organized, and reliable with follow-through - Entrepreneurial mindset: proactive, resourceful, curious, and eager to take ownership and solve problems - Previous internship experience in strategy consulting, finance, strategy, or high-growth startups is a plus (but not mandatory for outstanding candidates) **Why join us?** 🚀 Key moment to join Aircall in terms of growth and opportunities 💆‍♀️ Our people matter, work-life balance is important at Aircall 📚 Fast-learning environment, entrepreneurial and strong team spirit 🌍 45+ Nationalities: cosmopolite & multi-cultural mindset 💶 Competitive salary package & benefits **DE&I Statement:** At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn. Want to know more about candidate privacy? Find our [Candidate Privacy Notice here.](https://aircall.io/candidate-privacy-notice/) We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.