Strategy & Operations Lead

Job description

# **About Clarion** The hardest part of healthcare shouldn’t be getting an appointment. Today, medical staff drown in backlogs of calls, faxes, and scheduling requests. Patients struggle to get the right care at the right time, staff members burn out, and clinics lose billions in revenue. This isn’t a failure of care - it’s a failure of capacity. Clarion exists to solve this problem at scale. Our AI agents handle the patient journey from end-to-end; from scheduling and rescheduling appointments, to managing referrals and prescription refills. Our AI performs complex workflows with a human-like touch that patients love. We’ve raised $10M from Accel, Y Combinator, and Sequoia (Scout), along with founders from Ophelia, Medallion, and Counsel Health. We’re an in-person team based in New York City, moving quickly to ensure every patient gets the care they need. # **Why Join Us?** - **Solving a real-world challenge**: We’re addressing a critical problem that affects millions of patients and providers daily. Our AI agents outperform human schedulers and restore the time needed to focus on patients. - **Early-stage with strong market validation**: We’ve seen 10x revenue growth in the last year alone. We handle millions of interactions for customers ranging from virtual care clinics to a $5B health insurance company. - **Founding team**: Our co-founders bring a deep understanding of the healthcare landscape. Our CEO is a Stanford/Harvard-trained physician and clinical ops leader (Two Chairs, Ophelia), and our CTO is an ex-Amazon Alexa engineer who led AI/ML teams at Salesforce. - **Outsized early impact**: You'll be joining at an early stage where your contributions shape our company's trajectory, processes, and culture, with significant influence on how we grow. - **In-person collaboration advantage**: We've built in-person since day one and maintain this as a strategic advantage. We move faster, build stronger bonds, and create a cohesive culture. # **What You'll Be Working On** - Serving as the CEO's right hand to drive priority initiatives, track progress against goals, and identify operational bottlenecks - Managing our AI agent deployment pipeline from initial customer onboarding through ongoing optimization - Building and documenting scalable processes for customer implementation, quality assurance, and ongoing support - Creating dashboards to track key metrics across customer success, AI agent performance, and business operations - Managing vendor relationships and evaluating new tools to support our growing operations # **Requirements** - 2-4 years of experience in consulting, investment banking, business operations, or high-growth startups - Clear communicator who builds trust easily with healthcare customers and team members - Experience managing projects from start to finish and coordinating across different areas - Good with numbers and able to spot trends that help guide business decisions - Excited to work in-person at our NYC office # **You are a good fit if** - You're highly organized and can balance multiple strategic initiatives while maintaining a clear view of company priorities - You're proactive about identifying both risks and growth opportunities across the business - You're comfortable working in a fast-paced environment and can adapt your approach as company needs evolve - You're naturally curious about healthcare workflows and passionate about improving them with technology - You take ownership of outcomes and measure your success by company and customer metrics # **What we offer** - **Direct mentorship:** Work closely with our founding team and experienced leaders who will invest in your professional development - **Meaningful equity:** Early employee stock options with significant ownership potential - **Comprehensive benefits:** 100% covered healthcare, flexible time off, commuter benefits, weekly team lunches - **Team culture:** Quarterly retreats and monthly team events that build genuine connections in our close-knit NYC team - **Impact at scale:** Work that builds the infrastructure to help millions of patients access care # **Interview Process** At each stage, we decide within 24hrs and update you shortly after: - **First Chat (15min) [Virtual]:** A casual conversation about the role and your experience to see if there's a good initial fit. - **Experience Deep Dive (45min) [Virtual]:** We'll explore your operational experience, how you've managed complex projects, and your approach to building scalable processes. - **Team Day (Half-day) [In-Person]:** Visit our New York office to meet with co-founders, team members, and potential collaborators. You'll work through operational scenarios, discuss strategy, and get a sense of our company culture and working environment. If you're ready to transform how millions of patients connect with their healthcare providers, we'd love to hear from you.