Strategy & Operations Lead, Delivery

Job description

About Abacum Abacum is the leading Business Planning solution for finance teams to drive performance. By automating reporting, enabling collaboration, and simplifying planning and forecasting, we help finance teams shift from number crunching to driving strategic decisions. Founded in 2020 by two former CFOs, we’ve grown into a global team of 100+ people across 30+ nationalities. Headquartered in New York, we have offices in Toronto and Barcelona. We’re trusted by industry leaders such as Dish Networks, Strava, BetterUp, Kajabi, JG Wentworth, Abridge, Cortex, and hundreds more. We have raised over $100m, closing in June 2025 our $60M Series B, led by Scale Venture Partners, with the strong participation of Cathay Innovation, Y Combinator, Atomico, Creandum, and angel operators from Adyen, Zapier, and Twitch. Our mission is ambitious and we can’t do it alone - join Abacum as we build the future of Business Planning! THE ROLE Implementation and partner delivery at Abacum is growing fast, and how well it holds together now shapes how the company scales. You'll be the person making sure it does: ensuring a delivery playbook exists, evolves, and actually gets followed, built together with the people running delivery, not handed down to them. You'll set the criteria for routing implementations between in-house and SI delivery, and own the handoffs on either side of the implementation life cycle. The operational work is the foundation, but it's not the ceiling. Over time, expect to become a meaningful voice in how Abacum thinks about the post-sale commercial model strategically. We're hiring for process instinct and operational rigor more than a specific background. That instinct might come from time close to how implementation delivery actually runs, in-house or through partners, and what it takes to build operating infrastructure people trust. Or it might come from a strategic or analytical operating background, RevOps or otherwise, without direct implementation exposure. What matters is the instinct, not where you got it. WHAT YOU'LL OWN Delivery model strategy: Own the framework that decides how every implementation gets delivered: in-house or through an SI partner. Create explicit, defensible criteria, then track how those calls play out and sharpen the model as new evidence comes in. Capacity modeling: Build the model that maps implementation demand against delivery capacity (in-house bandwidth and SI partner throughput) so routing decisions are grounded in what's actually available, not best guesses. Implementation operations: Document the delivery playbook, quality benchmarks, and tooling that make every implementation feel consistent, whether your team or a partner is running it. Define the milestones, the escalation triggers, and what "good" looks like end to end. Implementation health signals: Build the reporting that flags implementations falling behind before they slip, so leadership can intervene while there's still time to save the timeline. Cross-functional process design: Own the operational seams on either side of implementation: the handoff from closed-won to kickoff, and from implementation complete to CS. Set the standards for what information moves, when, and who owns escalation at each step. Work closely with the RevOps Lead and the Customer Operations Lead to keep both seams tight. Partner delivery quality: Track and report on how SI partners perform against the same delivery bar you hold in-house, surfacing quality gaps early enough to act on. Own the quality signal those partners are measured against. Time-to-value tracking: Define TTV benchmarks and own reporting against them, surfacing where implementations slow down and where in-house and partner-led performance diverges. HOW YOU'LL WORK This role sits inside the Strategy & Operations function and has a remit that cuts across implementation, partnerships, sales, and CS. You'll be embedded in those teams: attending stand-ups without running them, building routing frameworks with implementation leadership rather than for them, designing quality benchmarks in close collaboration with the people doing the work. You'll have genuine scope to define what good looks like. The influence will come from what you build and the trust you earn, not from org chart authority. A process nobody uses is worse than no process at all, and the people you're working with will know the difference. WHAT WE'RE LOOKING FOR We're not hiring for a single background. Strong candidates might come from professional services operations, implementation ops at a B2B SaaS company, partner operations, or RevOps with meaningful implementation exposure. What matters is the combination of operational rigor, process instinct, and enough proximity to implementation and partner programs to understand what they actually need. Specifically: - 5+ years of professional experience with genuine proximity to how implementation or partner programs run: what it takes to build operating infrastructure that holds up under real conditions. - Systems-minded and process-oriented. Comfortable owning tooling decisions, building reporting infrastructure, and designing frameworks that scale. - Comfortable using AI tools in day-to-day ops work: automating workflows, accelerating analysis, building reporting infrastructure faster than the traditional approach. You see AI as a lever, not a novelty. - A track record of building process and structure where it didn't fully exist. Not waiting for someone else to define the playbook, and not building processes that look good on paper but don't get used. - Comfortable working across functions without formal authority and knowing how to influence without overstepping. - Fintech, FP&A, or finance-adjacent SaaS experience is a meaningful plus. WHY TAKE IT Implementation and partner delivery at Abacum is a growing, consequential motion. This role is the person who builds the operating infrastructure behind it: defining the playbook, setting the standards, and making delivery work consistently across channels. The scope is meaningful and the people you'd be working with are good. For the right person, this is the moment to step into work you've been building toward. As the function matures, the infrastructure you build creates a natural path toward the strategic layer of the work. Benefits - Competitive compensation including equity package - Competitive vacation policy - Medical Insurance - L&D budget - Access to Meditopia (wellbeing platform) - Language courses (English / Spanish) Our Values Customer Obsession: We share the understanding that Abacum's sole purpose is to create value for customers and relentlessly deploy all creativity and energy to that end. Audacious Ambition: We dream big and embrace discomfort. We assume risks, make on-time mistakes and learn how to methodically accomplish our goals. Good People: We are self-reflective and praise diversity of thought. We don't justify the end with the means and know where to draw the line. We have fun every day. Tough Love: We truly care for everyone in the team and embrace honest feedback and radical candor as ways to genuinely help each other. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.