Strategy & Operations Manager, Subscription Value Prop & New Benefits

Job description

**About the team** The Value Proposition & New Benefits team owns what our core value proposition for subscription should be, and the new benefits that bring it to life. We sit within the wider Subscription EMEA org, whose vision is to create the world's leading membership programme in local commerce, delivering unprecedented value and a world-class experience to members. **About the role** We're looking for a Strategy & Operations Manager to own strategy and execution for new benefits within Subscription. This is a hybrid strategy/build/run role: you'll define what to launch, then work cross-functionally to get it shipped and measure whether it's working. You'll be expected to move fluidly between strategic thinking and hands-on execution - this is not a role where strategy stops at a slide deck. Typical problems you'll solve: - What new benefits should we launch for Subscription - which ideas are worth pursuing, and what's the business case for each? - How do we prioritise and sequence a pipeline of benefit ideas against limited engineering, design, and operational capacity? - How do we define success for a new benefit before launch - what does a good outcome look like, and what would tell us to kill it? - Once live, how is a benefit actually performing - impact on acquisition, retention, frequency, and member satisfaction - against its cost to serve, and what does that tell us to do next? - How do we take a benefit from a small pilot to a scaled, steady-state feature, and what needs to be true operationally for that to work? **What you'll be doing** - **Own the strategy and roadmap** for new benefits within Subscription - build the analysis, the business case, and the plan, and drive it through to execution. - **Cross-functional delivery** - partner with Product, Engineering, Design, Data Science, Marketing, and Finance to take benefit ideas from concept to launch, without formal authority over any of them. - **Build and prioritise the benefit pipeline** - evaluate a stream of ideas (experiential, use-case specific, or otherwise), size their potential impact and cost, and decide what's worth building next. - **Track ongoing performance** - maintain visibility into each live benefit's impact on acquisition, retention, frequency, and satisfaction against its cost to serve, flagging when something needs attention. - **Scale what works** - take benefits from small pilots to steady-state features, defining the operating model, reporting cadence, and processes needed to run them sustainably. - **Bring outside-in perspective** - track what Uber One, DashPass, Wolt+, Just Eat and Amazon Prime are doing with membership benefits, and translate what's relevant into Deliveroo's context. - **Communicate to senior stakeholders** - write clear strategy documents and present recommendations, trade-offs, and results to leadership. **Requirements** - 5+ years of experience in strategy & operations, strategy consulting, or business operations - ideally with exposure to marketplaces, subscription/membership businesses, or consumer tech. - **Commercial acumen**: strong understanding of marketplace dynamics and subscriber value; comfortable building a business case and owning a set of P&L-adjacent metrics. - **Analytical rigor**: comfortable interpreting data and experiment results to make a clear business call - you'll partner with Data Science on the "how" and "so what." - **Bias for action and ownership**: able to bring structure and clarity to ambiguous problems ("what should we build, and how will we know it worked?"), and to drive execution personally rather than just recommend. - **Cross-functional influence**: track record of aligning senior stakeholders and diverse functions (Product, Eng, Finance, Marketing) around a shared plan in a fast-moving, matrixed environment. - Excellent written and verbal communication - able to distill complex trade-offs into a clear recommendation for leadership. **Why Deliveroo** Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. **Workplace & Benefits** At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information. **Diversity** At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry. We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.