Strategy & Operations (Payments)

# Operations (Payments) **Global expansion is broken. Without a local entity, conversion rates fall, costs rise, and compliance gets messy. Outpost fixes it.** Selling internationally is a maze of tax, payments, and operational friction. Most brands avoid it or expand slowly and expensively. **Outpost is your modular back office for global commerce.** Pick only what you need — tax, payments, treasury, or operations — and unlock new markets without the overhead. We operate as **Merchant of Record** for digital and physical goods across 58+ tax jurisdictions. That means we own the full stack — payments, tax, compliance, and customer experience. **Sell anything, anywhere. Without compromise.** ## 🧠 The Role This is an **Operations** role for someone who wants to build like a founder, work like an operator, and happens to have deep payments and acquiring experience. You'll work directly with the CEO across every part of the business: GTM, pricing, onboarding, treasury, product, and partnerships. You'll run toward the biggest problems, not away from them. Your payments background will be critical — as MoR, we own auth rates, PSP relationships, chargebacks, and payment economics — but you won't be siloed in payments. This is a **"ghostbuster"** role. Ghostbusters solve messy problems that don't fit neatly into one function. One week you're negotiating PSP pricing, the next you're debugging merchant onboarding, the week after you're building a new market launch playbook. **Work is a big part of your purpose**. You want to **build something important**, take ownership, and **grow faster than anyone around you**. ## 🧗 What You'll Get Yes, **the work is intense**. But in return, you'll get **training and exposure most people wait 10–20 years to access**. You'll be working on global problems, dealing with senior stakeholders, and owning strategic projects across payments, tax, finance, product, and operations — **from day one**. We won't handhold, but we'll coach you hard. If you're hungry, you'll leave this role with a world-class operating skillset. ## 🧩 What You'll Do **Operate across the business:** - Unblock bottlenecks across GTM, ops, finance, product, and customer onboarding - Own high-stakes, ambiguous problems — solve and systematise - Work with product to shape roadmap from the field - Create playbooks and processes that help us scale - Talk to customers and partners, and get deals over the line - Help launch new markets, products, or payment rails **Bring payments depth where it matters:** - Own PSP relationships (Adyen, Nuvei) — negotiate pricing, manage performance, evaluate new partners - Optimize auth rates, build routing logic, manage decline recovery - Run chargeback operations and fraud strategy - Build visibility into payment costs and identify margin opportunities - Translate payments complexity into product and pricing decisions ## 💥 Example Projects - Negotiate improved pricing with Adyen based on volume and performance data - Launch our merchant playbook in 3 new countries - Build a routing framework that optimizes auth rate vs cost by market - Debug delays in settlements and fix them across engineering, ops, and PSPs - Model and implement reserve and settlement logic for a new merchant segment - Reduce chargeback rate through better fraud tooling and merchant policies - Identify and pitch a new pricing model based on payment economics - Evaluate and onboard a new PSP for Latin America local acquiring ## 🧱 What We're Looking For **Ideal background:** - Experience at PSPs, acquirers, or payment-adjacent fintechs (Adyen, Stripe, [](http://Checkout.com), Nuvei, Worldpay, Revolut, Wise) - Operations roles — not pure product or pure commercial - Experience with auth optimization, PSP management, chargebacks, or payment ops - Bonus: MoR platforms (Global-e, Digital River, Paddle) or high-volume e-commerce payments teams **Signals we care about:** - Ridiculous **bias for action** — you like to solve, not observe - Strong EQ — you know how to read a room, a customer, or a blocker - Exceptionally **hard working** — you see work as a core part of your purpose - Fluent in ambiguity and chaos — startups are not neat, this will be hard - Curious and resourceful — you can figure anything out - Comfortable getting hands dirty — your default mode is to do, not delegate - You can explain why auth rates differ by market and issuer - You've negotiated with PSPs or managed PSP relationships operationally - You understand interchange economics and where margin leaks **What this role is not:** - Not a pure payments specialist role — you'll work across the whole business - Not payments "strategy" without operational depth - Not someone who needs defined processes to be effective ## 🚀 Why This Role Is Different This isn't about maintaining processes — it's about **building the operating system** of Outpost from the ground up. You won't just be in the room, you'll be **writing the agenda**. Your payments experience will be a superpower — as MoR, payments is core to our economics. But you'll have exposure to every part of the business, work directly with the founding team and the CEO, and shape the future of a company solving one of the hardest problems in global commerce. We expect whoever is in this role to grow rapidly, and we'll back you every step of the way. ## 🦾 Outpost Team Our team were leaders at Revolut, Airwallex, Adyen and Wayflyer — and we're backed by top-tier investors who have built or backed some of the world's leading fintechs. ## 🧾 What We Offer - Equity and salary in a well-funded startup - Ability to **own your work and move fast** - World-class training from operators who've scaled globally - A global mission with real impact - Low politics, high output - Chance to grow into a senior leadership role - A culture of builders, not talkers ## 🧭 Working Style We work together in person in London or Amsterdam **5 days a week**. We believe the hardest problems are solved in the room. ## 🌎 Reach Out [emile@outpostnow.com](mailto:anca@outpostnow.com) **Learn more** 1. [Outpost Culture](https://www.notion.so/Outpost-Culture-18aa047bb9af800b8f6ff5f5c83174b1?pvs=21) 2. [Outpost founder](http://www.littlegoatlabs.com/) Outpost is where the hard problems are. If you want to help build the engine behind global trade, we'd love to hear from you.