Student Account Representative – Cashier

Job description

Thank you for your interest in LSU New Orleans. Once you start the application process, you will not be able to save your work, so you should collect all required information before you begin. The required information is listed below in the job posting. You must complete all required portions of the application and attach the required documents in order to be considered for employment. Department Bursar Operations Job Summary This position serves as the front-line person at the Bursar counter and is responsible for receiving and handling payments to the University, including cash, check, money order, credit card, and direct deposits. The role involves interpreting and communicating university financial procedures, supporting students and families in understanding account responsibilities, and independently overseeing day to day cashier operations in a dynamic, high-volume environment. The position requires significant judgment, ongoing decision making related to student financial matters, and coordination across multiple University departments. This is a fast paced, student centered role requiring strong communication skills, discretion, and a high level of professionalism. Job Description Receives and facilitates payments by cash, check, money order, credit card, and direct deposit, ensuring compliance with university financial protocols. Enters and updates student account activity within the University’s student information system, applying institutional policies and working with other offices to ensure information accuracy. Provides extensive, individualized customer service by interpreting billing statements, tuition structures, payment plans, and University financial requirements for students and families in person, by phone, and via email. Receives departmental deposits, ensures appropriate coding, and collaborates with campus units to verify correct classification of funds. Serves as the first point of contact for the Bursar’s Office, assisting students in navigating financial responsibilities, referring them to appropriate offices, and providing proactive communication regarding deadlines and requirements. Responds professionally and courteously to all inquiries from students, faculty, staff, and other University constituents, offering guidance on institutional processes rather than performing basic clerical support. Assists in continuous review of student account activity to ensure ongoing accuracy of institutional records; identifies issues and escalates trends to the Bursar for policy or process improvement. Manages departmental email communications, prioritizing inquiries, drafting responses requiring an understanding of university policies, and forwarding items to appropriate departments when necessary. Serves as back-up to the accountant for the refund process by reviewing student refund listings for policy compliance and discrepancies requiring interpretation. Supports the Bursar in student outreach efforts, financial education programming, and onboarding/orientation events requiring specialized knowledge of university billing and payment procedures. Performs additional duties as assigned, including participation in process improvement initiatives, departmental projects, and cross functional collaborations. Required Qualifications: Performs additional duties as assigned, including participation in process improvement initiatives, departmental projects, and cross functional collaborations. Desired Qualifications: Advanced degree. Experience in cashiering, accounts receivable, or financial operations in a higher education environment. Experience interpreting financial policies and counseling students or customers on financial processes Salary Range: $40,000-$45,000 Required Attachments Please upload the following documents in the Resume/Cover Letter section. Detailed resume listing relevant qualifications and experience; Cover Letter indicating why you are a good fit for the position and LSU New Orleans; Names and contact information of three references; Applications that do not include the required uploaded documents may not be considered. Posting Close Date This position will remain open until filled. Note to Applicant: Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications in their cover letter. The search committee will use this information during the initial review of application materials. References will be contacted at the appropriate phase of the recruitment process. This position may require a criminal background check to be conducted on the candidate(s) selected for hire. As part of the hiring process, applicants for positions at LSU New Orleans may be required to demonstrate the ability to perform job-related tasks. LSU New Orleans seeks to recruit a highly productive workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.