Student CEO (SCEO) - WEST CHESTER UNIVERSITY

Job description

**Accepting applications for Fall 2026 and future semesters!** > **Reports to**: Operations Lead > > **Classification:** Full-time, seasonal > > **FLSA Status:** Non-Exempt > > **Pay Type:** Hourly > > **Scope:** 1 cafe > > **Location:** In-person at assigned cafe **Job Summary**: The Student CEO leads all aspects of a Saxbys cafe operation while gaining real-world entrepreneurial experience through Saxbys' Experiential Learning Platform. This role provides undergraduate students with unparalleled ownership of a business while developing leadership skills across team development, community engagement, and financial management. **What You Will Own** - *Team Development:* Build and lead a high-performing team of peers through effective recruiting, training, coaching, and performance management to create a positive work environment that embodies Saxbys' values and culture. - *Community Leadership:* Establish the cafe as a community cornerstone through exceptional hospitality, meaningful partnerships, and impactful initiatives that demonstrate Saxbys' commitment to making life better. - *Financial Management:* Drive cafe profitability by managing sales growth, labor costs, inventory, and overall operational efficiency while maintaining Saxbys' high standards for product quality and guest experience. - *Brand Representation:* Serve as the face of Saxbys on campus, effectively communicating the company's mission, values, and Experiential Learning Platform to stakeholders, guests, and potential team members. **Who You Will Support** - *Operations Lead:* Collaborate on strategic initiatives, provide regular updates on cafe performance, and implement feedback to continuously improve operations. - *Marketing Team:* Generate content for social media, implement local marketing initiatives, and execute promotional campaigns to drive cafe awareness and sales. - *Recruiting Team:* Assist in identifying, recruiting, and developing talent for both cafe positions and future Student CEO succession planning. **Who You Will Supervise** This position will supervise an average of 15 direct reports **What Success Looks Like** - Cafe achieves or exceeds budgeted revenue targets - Cafe operates at or above budgeted Net Operating Income - 30%+ of cafe staff are developed into Team Leads - Guest satisfaction metrics consistently above 4.5/5 **Where You Excel** - Confident Communicator - Developer of Individual Contributors - Master of Prioritization - Adaptable to Change - Autonomous Problem Solving - Financial Acumen **What You Have Done** - Completed at least one year of undergraduate studies - Prior Saxbys cafe experience preferred - Demonstrated leadership experience in academic, professional, or volunteer settings - Experience in customer service, hospitality, or retail preferred **What is Required** - Support, exhibit, and promote Saxbys Mission and Core Values in all daily activities. - Must be an undergraduate student of the partner organization in good academic standing - Ability to work 30-40 hours per week during cafe operating hours - Physical requirements: - Able to stand, walk, and smile for extended periods of time - Able to stoop and kneel - Push, pull, lift or carry up to 35 lbs - Ascend or descend ladders, stairs, ramps