Student Communications Coordinator

Overview: RMIT Vietnam is seeking a Student Communications Coordinator to help bring clear, engaging and student-focused communications to life across our Vietnam campuses. Working closely with the Student Communications Advisor and stakeholders across the University, this role will create and coordinate content across multiple channels, turning important information into timely, accessible and meaningful communications that support a positive student experience. In line with our current recruitment and selection guidelines, this role is open to Vietnamese candidates only. Expected start date: at the earliest available opportunity. WHY JOIN RMIT VIETNAM? At RMIT Vietnam, international exposure meets real-world impact through strong industry and government collaboration. Working at RMIT means building a meaningful career while creating impact in a high-performing environment. Further insight into our mission, impact and global connections is available in the RMIT Vietnam Profile . WHAT WE OFFER Competitive gross remuneration package for candidates. 13th month Tet bonus Private Health insurance for you and your family, plus Personal Accident Insurance 20 days annual leave, 10 days sick leave, volunteer leave and public holidays (Christmas break and Tet Holidays) Professional development and career advancement Access to state-of-the-art facilities and resources A vibrant and diverse campus life and more! POSITION SUMMARY Reporting directly to the Student Communications Advisor, the Student Communications Coordinator supports the delivery of the University’s communications to students in Vietnam. The position requires engagement across the University; working closely with the Student Communications Advisor who will direct the strategy. It will involve well planned and written creative content and visuals, advising stakeholders content creation and communications counsel; coordinating delivery across multiple channels; and reporting for stakeholder engagement and continuous improvement. Our students are our customers – excellent communication with them is paramount and leads to lifechanging student experiences. The position works with others in the University Communications team to share information and collaborate – both across teams and campuses in Vietnam, and with our Student Communications colleagues in Australia. KEY ACCOUNTABILITIES SUMMARY Stakeholder Management Work with Student Communications Advisor and collaborate with professional and academic stakeholders in the University across Vietnam campuses and with Melbourne to develop and implement communications campaigns targeting students. Coordinate regular reporting to evaluate channel performance against agreed metrics, including student feedback and engagement insights, and identify opportunities for continuous improvement. Act as a key support contact for Student Communications team, helping connect and amplify student stories and initiatives across campuses and broader university audiences Support urgent and priority student communications in collaboration with the Student Communications Advisor, ensuring timely and accurate delivery of critical information to students. Communications Development and Delivery Develop communication campaigns, key messages, stories, student communications etc. in a timely manner, of high-quality outcomes to meet stakeholder expectations and enhance student experiences. Observe and/or engage with students to gain insights and identify opportunities for relevant and engaging digital content. Use your creative skills to develop student communications digital content and execute in line with best practice. Develop student communication campaigns together with the Student Communications Advisor both locally and globally. Own the successful delivery/ execution of content across multiple channels, ensuring communications are aligned with the University’s key messages and branding, and follows best practices. Create, edit and proofread communication content to ensure clarity, accuracy and strategic prioritisation of messages within the university framework. Provide advice to the Student Communications Advisor and the Content & Campaigns Manager regarding student issues, opportunities and communication solutions. Ensure all student c ommunication content on university channels is accurate, effective, inclusive, culturally sensitive, accessible, and align with RMIT’s communications and branding guidelines. Support the University Communications team as required, including cross-role activities to ensure the effective delivery of team priorities. Channel ownership Be the channel owner for all existing student communications channels including content planning, development, scheduling and optimisation, while continuously improving the student experience across all campuses through data and insights. Channels include Campus Buzz (student fortnightly e-newsletter); Student eXpress, student website, and Digital screens across campuses. Manage and maintain student website content through Adobe Experience Manager (AEM), including content updates, monitoring performance and producing regular reports and insights through Google Analytics. Execute all content through the student communications channels and provide regular accurate reporting and meaningful insight from data analysis. Working closely with Digital Communications Advisor to create and deliver engaging student-focused content across all official social media platforms, especially during major events including Graduation, Orientation and Carnival Days. Other duties commensurate with the scope of the role Key Selection Criteria Tertiary qualification in a relevant discipline with at least 5 years’ experience. Knowledge and understanding of the education industry is preferred. Experience in successfully developing and managing product or program content strategies. Proven ability to translate complex product, program or technical information into clear, audience-relevant and persuasive marketing content. Proven experience in creating targeted content that supports measurable marketing, recruitment or conversion outcomes. Strong messaging and storytelling judgement, with the ability to develop clear value propositions, content narratives and proof points for different audience segments. Proven planning, organisational, analytical and problem-solving skills, with the ability to manage multiple projects, timelines and stakeholder feedback loops. Proven interpersonal, influencing, negotiation and cross-cultural communication skills. Proven ability to manage client and stakeholder relationships, including working with subject matter experts and senior stakeholders. Appointment to this position is subject to passing a mandatory check. Ability to display appropriate behaviours in line with the position, RMIT Values and RMIT Leadership Model. For full details of the accountability, please refer to the Job Description . HOW TO APPLY To be considered for this role, it is mandatory to submit both a resume and a cover letter. Please click on the 'Apply' link provided in this Job Ads to initiate the application process. Applications will be reviewed on a rolling basis, and the University reserves the right to appoint prior to the closing date. Compliance Requirements All academic appointments at RMIT Vietnam must meet University and local regulatory requirements, including English proficiency, background checks, and (for international candidates) eligibility for a work permit. English is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS (General) with a score of at least 6.0 (or equivalent, as outlined in the Recruitment, Selection and Onboarding Guidelines). Further guidance will be provided during the recruitment process. RMIT UNIVERSITY COMMITMENT RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students. Staff have a duty of care to report wellbeing concerns about students through the designated channels and uphold the code of conduct. RMIT Vietnam expects all staff members to comply with its Code of Conduct, policies and procedures, which relate to legal and regulatory requirements and our ways of working. IMPORTANT NOTICE: Please ensure that your application is submitted through our Workday system on the RMIT Careers page. We do not accept applications through other means. RMIT Vietnam will never request any fees or payments during the application process. Be vigilant about scams asking for payment to apply. For any questions or support, feel free to reach out to our Talent Acquisition team at Applications Close: 27 thg 9 2026 11.59 pm RMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University. RMIT Vietnam is creating an innovative research, teaching and learning culture. We are committed to providing internationally recognised high-quality education and professional training for our students, clients and members of the community. As an internationally recognised Australian university based in Asia, RMIT Vietnam is assisting in the development of human resources capability in Vietnam and the region.