Student Engagement Specialist

Job description

Risepoint is an education technology company that provides world-class support and trusted expertise to more than 100 universities and colleges. We primarily work with regional universities, helping them develop and grow their high-ROI, workforce-focused online degree programs in critical areas such as nursing, teaching, business, and public service. Risepoint is dedicated to increasing access to affordable education so that more students, especially working adults, can improve their careers and meet employer and community needs. The Student Engagement department resides within the Student Success Center organization. Specialists conduct outreach to prospective students, answering questions about their educational journey in support of students’ educational goals. Job Summary The Student Engagement Specialist represents university partners and shares information about online Bachelors, Masters, and Doctoral degrees to potential students via phone, email, and SMS. Specialists contribute to projects and initiatives through specialized knowledge and skills. This role proactively engages prospective students in a goal oriented, metrics driven environment. Key Duties and Responsibilities Student Outreach: Execute recruitment measures, via the phone, email and SMS ensuring that targeted response timelines, compliance and quality guidelines are consistently met, to aid in enrolling students. Provide a high-touch experience for students, encouraging the pursuit of their educational goals while ensuring alignment with company objectives and values. Effectively utilize approved resources to ensure prompt and successful resolution of student concerns, demonstrating exceptional customer service. Leverages multiple technology platforms to effectively manage and support student and partner relationships. Communicates clearly and collaborates effectively with teammates and stakeholders as needed. Compliance and Governance : Ensure compliance with all required training and regulatory guidelines. Additional Position Responsibilities Perform in accordance with Risepoint Policies and Values. Perform other duties as assigned. QUALIFICATIONS Bachelor’s or Commensurate Experience 2 + years of work experience in sales, customer service, teaching, healthcare. Higher Ed or recruitment experience preferred. Or a minimum of 6-12 months as an Associate Student Engagement Specialist. Skills/Knowledge/Abilities Customer Service - Intermediate Required Technical Savvy - Intermediate Required Communication - Intermediate Required Risepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an equitable environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other characteristic protected by applicable state or federal laws. Risepoint is an equal-opportunity employer and supports a diverse and inclusive workforce.