Student Financial Planner-1

At Marymount University, we believe meaningful work happens when talented people come together with shared purpose. We serve not only our students—but one another—creating a culture where teamwork, adaptability, and resilience are part of everyday practice, Located in Arlington, Virginia, just minutes from Washington, D.C., Marymount offers a dynamic and forward-looking environment where innovation is encouraged and flexibility is valued. We understand that higher education is evolving, and we embrace change with creativity, responsiveness, and a solutions-oriented mindset. Our faculty and staff thrive in a community that prioritizes communication, cross-functional collaboration, and service-driven leadership. Whether working directly with students or supporting them behind the scenes, every role contributes to a shared mission: helping students grow, succeed, and lead with purpose and confidence. JOB SUMMARY Marymount University seeks a Student Financial Planner in Student Financial Services. Reporting to the Director of Student Financial Services and Bursar, the Student Financial Planner will serve as the primary point of contact for all tuition and student financial questions. The right candidate will provide excellent customer service and support, and offer student financial guidance to ensure students are on the path to a successful experience at Marymount. The Student Financial Planner will work proactively and reactively with prospective and existing students to recommend and develop financial plans mapping tuition costs throughout the student life-cycle. The Student Financial Planner will contact students via phone and email to discuss enrollment plans and ensure a comprehensive understanding of the payment options. Direct Supervisor: Bursar Status : Full-Time, Exempt Grade TBD Division : Finance and Operations No. Direct Reports 0 Target Weekly Hours 40 Location: 2807 N Glebe (Main Campus) Benefits Eligibility : Yes MAJOR DUTIES AND RESPONSIBILITIES Maintain a thorough understanding of Marymount’s payment options, procedures, and systems to provide students with effective and accurate financial guidance Provide comprehensive responses to student inquiries regarding all payment options, which can include tuition assistance, understanding financial aid awards, and other payment options Create financial enrollment plans based on awarded/available financial aid, payment plans, tuition benefits, employer assistance, and other sources of payment, to include the total cost to complete their program Interact with students and families in-person, via phone, and virtually to provide comprehensive counseling regarding payment options, understanding financial aid awards, affordability, and requirements Maintain knowledge of state and institutional policies, Federal Title IV regulations, and Marymount scholarship opportunities Perform outreach and communicate with students directly to resolve outstanding account balances Collaborate with colleagues in the Office Financial Aid and Office of the Registrar to meet students’ needs Maintain student records containing documentation of contacts, communications, and enrollment plans Support the Bursar with time-sensitive projects and other duties as assigned JOB REQUIREMENTS Required Qualifications: Bachelor’s Degree from an accredited institution of higher learning or equivalent work experience in higher education administration 2-3 years of relevant professional experience in an applicable role Strong proficiency in Microsoft Office (Word, Excel) and Google Suite Preferred Qualifications: Previous work experience in student finance, financial aid, enrollment management, high-volume call center, or customer service environment Knowledge, Skills, and Abilities: Excellent interpersonal, oral and written communication skills Ability to work in a positive manner with people from diverse backgrounds and cultures Knowledge of general business administration, best practices in higher education, and federal and state financial aid regulations High attention-to-detail with creative problem-solving skills Licenses or Certifications None. SPECIAL WORKING CONDITIONS None Please note that this role is in-person based in Arlington, VA. Position will be open until filled. Compensation/Total Rewards The salary for this position is $50,000. It is competitive, market-based, and aligned with the University’s financial framework, ensuring your skills and experience are recognized and rewarded. But your total compensation goes well beyond your salary. As a valued member of our team, you’ll enjoy a comprehensive benefits package designed to support your health, financial security, and work-life balance. This includes medical, dental, and vision coverage; FSA or HSA; employee assistance program; life insurance; short- and long-term disability; contributions to the University’s 403(b) retirement plan; financial planning; identity theft protection; pet insurance; credit union and more. Interested in continuing your education? Our tuition remission program supports your professional growth and lifelong learning, and is also open to covered dependents. On top of that, our generous paid time off plan gives you the flexibility to recharge and maintain balance in your personal and professional life. Qualified candidates are invited to apply via our career portal by submitting a cover letter addressing their qualifications related to the information listed above, along with a resume. Employment is contingent upon successful completion of a background check and employment verification, and other role related requirements such as motor vehicle and/or drug screening. Marymount University is an equal opportunity employer. Marymount University does not discriminate on the basis of race, color, national origin, sex, age, disability, religion, sexual orientation, gender identity and expression, marital status, pregnancy, veteran status or any other protected bases under applicable federal and local laws and regulations in any of its programs or its activities, including employment and admission. The university also expressly prohibits any form of sex discrimination and sexual misconduct including sexual harassment, dating and domestic violence, rape, sexual assault, sexual exploitation and stalking in any of its programs or activities, including employment and admission. For more information, please visit: Marymount University is an E-Verify employer.