Student Health Coordinator

Job description

Position: Student Health Coordinator Department: Counseling Center (Student Wellness Services) Position type: Full-time Location: City Campus (Sangen-jaya station) Work hours: 37.5 hours per week (9:00 to 17:30, Monday to Friday) Report to: Executive Director for Counseling Center Visa Requirement: Temple University, Japan Campus (TUJ) is able to sponsor a visa for this position. SALARY & BENEFITS: Salary commensurate with experience. Eleven (11) days paid vacation in the first year, increasing to 20 days after 6 years of employment, plus 5 paid “personal and sick days” each year. In addition, approximately two weeks company-wide break over Christmas/New Year. Japanese social insurance and pension, commuting/telework allowance, a welfare-discount program membership, and retirement payment system. OVERVIEW OF POSITION: The Student Health Coordinator will focus on providing care coordination services to students with medical and mental health issues. The tasks of the Student Health Coordinator include identifying appropriate clinics and supporting appointment scheduling, updating and maintaining a vetted network of English-speaking local hospitals, clinics, and mental health providers in Tokyo and Kyoto, conducting pre-arrival outreach to the students with medical and mental health issues, and serving as a core operational lead for the TUJ CARE Team. PRIMARY RESPONSIBILITIES 1. Care Coordination Including Crisis & Student Support (Non-Clinical) Coordinate access to off-campus medical and mental health services, including identifying appropriate clinics and supporting appointment scheduling Provide non-clinical support for students experiencing physical or psychological distress Escort students to medical facilities ONLY when necessary and appropriate Collaborate with IC staff to activate emergency services (ambulance and hospital coordination) Conduct follow-up and wellness check-ins for students returning from medical or mental health crises Support students in navigating health insurance, medication access, and continuity of care Act as a central coordinator during student health or mental health crises Support staff who are responding to emergencies Coordinate post-crisis response, including family communication when appropriate and permitted 2. CARE Team Leadership & Case Management Serve as a core operational lead for the TUJ CARE Team Screen incoming CARE reports and determine appropriate response level Manage non-urgent and moderate-risk cases proactively before escalation Coordinate communication among faculty, staff, and relevant departments Maintain organized, confidential case documentation and follow-up tracking Lead CARE meetings and ensure timely case review and resolution Develop standardized protocols for case handling and escalation 3. Resource Development & Community Partnerships Regularly update and maintain a vetted network of English-speaking local hospitals, clinics, and mental health providers in Tokyo and Kyoto Identify culturally competent and English-accessible services Explore partnerships for visiting clinicians and telehealth services Maintain a centralized, accessible health resource database for students and staff 4. Pre-Arrival Risk Prevention To the extent possible, identify high-risk cases Conduct pre-arrival outreach to students to provide guidance on: medication access in Japan, ongoing treatment planning, and local healthcare systems Help in proactively setting expectations about care options and university’s limitations. Collaborate with admissions and student affairs to improve pre-arrival health communication 5. Health Education & Wellness Programming Develop and implement a structured annual wellness programming plan Deliver workshops on stress management, academic burnout and sleep and lifestyle habits Provide targeted programming for incoming students, and international students adjusting to Japan Collaborate with Residence Life (DM/RA) to deliver wellness initiatives Organize campus-wide wellness events and campaigns 6. Training & Capacity Building for Staff Train or arrange training on recognizing signs of distress, responding to student health concerns, and referral pathways to medical providers Develop quick-reference guides and emergency response manuals Serve as a consultation resource for staff handling student concerns Develop and disseminate clear response protocols for: panic attacks, medical emergencies, and psychotic episodes 7. Data, Reporting, and Institutional Strategy Track trends in student health concerns and CARE referrals Prepare regular reports for university leadership Identify emerging risks and recommend policy or resource changes Contribute to long-term planning for student health infrastructure QUALIFICATIONS AND EXPERIENCE Proficiency in both English and Japanese (spoken and written) At least two years of relevant administrative or coordination experience, or equivalent combination of education and experience Strong organizational, multitasking, and problem-solving abilities Excellent communication and interpersonal skills High level of discretion and commitment to confidentiality Proficiency in Microsoft Office Suite (Word, Excel, Outlook) Possibility to work some evenings and weekends in case of emergency A student-centered, service-oriented mindset and adaptability in a fast-paced, multicultural environment PREFERRED QUALIFICATIONS AND EXPERIENCE Bachelor’s or Master’s degree in Public Health, Health Administration, Psychology, Nursing, or a related field. Nursing experience Experience in higher education, student services, or international programs. Familiarity with health promotion, wellness, or student development principles. Experience in crisis management and emergency response APPLICATION PROCESS Review of applications will begin immediately and will continue until the position is filled. Required application materials to be submitted: a cover letter highlighting relevant experience and what appeals to you about the position a resume or curriculum vitae a list of two references with contact information Only those applicants who make it past the initial review will be contacted.