Student Support Associate - San Antonio

Job description

## **Join the ACI Learning Adventure!**  ### Our Mission Welcome to a new era of learning, where individuals and organizations come to transform goals into measurable success. At ACI Learning, we believe that anything worth doing is worth leading the way—with innovation, exceptional experiences, and impactful results. We provide a full ecosystem of learning and development solutions that empower people and businesses to lead with confidence, learn with purpose, and achieve outcomes that matter. Join us, and together, we'll shape the future of skill-building and professional growth.  ### The ACI Team Imagine collaborating with over 200 of the brightest minds who are passionate, grounded, and dedicated to shaping the future of eLearning. Together, we're not just a team; we're a movement in one of the most exciting times in tech.  ### Purpose-Driven Culture At ACI Learning, work isn’t just a job. It’s a passion we pour into every project, every day. We celebrate creativity, innovation, and the joy of doing what we love.  ### Your Opportunity Are you ready to be part of something transformative? Dive into a world of collaboration, growth, and endless potential. Apply now and help lead the change! ## **Who We Are** ACI Learning is a leading provider of audit, cybersecurity and IT training solutions, empowering individuals and organizations worldwide to improve their technical capabilities and their cybersecurity with compelling and comprehensive training. Our leadership position extends even further to our new SaaS Learning Platform myACI that goes beyond audit, cyber and IT training to provide organizational and individual knowledge assessment, analytics and training delivery with integrated AI to understand capabilities and skill gaps for organizations. ## **Student Support Associate** ### San Antonio | Part-Time, Permanent | Monday - Friday, 3:30 PM - 10:00 PM CT | $17-19/hr Students at our San Antonio campus rely on a team that's present, responsive, and genuinely invested in helping them get across the finish line. The Student Support Associate is the person who makes that happen on the ground: you'll be the first face students see when they walk in, the voice on the other end of a question about scheduling or attendance, and the steady hand keeping campus operations running smoothly every evening. --- ## **What you'll do** This is an on-site, evening-shift role at our San Antonio campus. You'll serve as the front desk representative and primary Tier 1 support contact for current students, prospective students, and alumni -- across phone, email, and chat. Day to day, that means: - Welcoming students, visitors, and guests; answering questions and directing people to the right place - Maintaining campus common areas, front desk, and student support spaces - Processing student documentation, including training records, transcripts, certificates of completion, and timesheets - Updating and maintaining accurate student records in Salesforce and other systems - Responding to student inquiries about attendance, scheduling, learning platforms, exam vouchers, policies, and procedures - Monitoring student attendance records and following up on absences and participation concerns - Supporting Satisfactory Academic Progress (SAP) monitoring and communicating requirements to students - Coordinating scheduling for mentoring sessions, makeup sessions, and other support services - Routing student concerns and escalations to the appropriate department - Managing inventory, office supplies, and classroom readiness - Supporting cross-functional collaboration with Instruction, Compliance, Career Services, and Operations --- ## **What you'll need** - High school diploma or equivalent - At least 1-2 years of experience in student support, customer service, helpdesk, administrative support, or a closely related field - Strong verbal and written communication skills - Ability to handle sensitive and confidential information with professionalism - Comfort working independently across multiple priorities in an evening-shift environment - Proficiency with Microsoft Office and web-based business tools --- ## **What we'd like you to have** - Associate's or bachelor's degree - Experience with CRM, ticketing, or student information systems - Familiarity with Salesforce, Zendesk, Docebo, or similar platforms --- ## **What we require** - On-site availability at the San Antonio campus, Monday through Friday, 3:30 PM - 10:00 PM Central Time - This is a part-time, permanent position; hours are fixed to the evening schedule listed above At ACI Learning, we offer a competitive, experience-driven pay range that aligns with your qualifications and contributions. To that end, the posted hourly rate range reflects our most reasonable assumption of pay for this position at the time of posting. Hourly Base Rate $17—$19 USD ## **Why ACI Learning is Your Next Big Move** *For Full-Time, Benefits Eligible Positions*  Comprehensive medical, dental, and vision coverage—starting the 1st of the month after your hire date.  Four weeks of paid parental or medical leave, so you can focus on what matters most.  Flexible PTO policy, sick time, and eight paid holidays — because we believe in balance.  401(k) retirement plan so you can invest in your future from day one.  One free course each year after 90 days — advancing your skills is part of the job.  Tuition assistance to support your continued education and professional growth.