Student Worker - ITS Support Center Assistant

Nevada State University appreciates your interest in employment. To ensure your application process runs smoothly, we ask that you keep in mind the following when completing your application: The required documents are listed below on the posting. Your application may not be considered if you do not attach the required documents. Draft applications are saved automatically and can be accessed through your candidate home account. Completed applications must be submitted prior to the close of the recruitment. Once a recruitment has closed, applications will no longer be accepted. Please note, recruitment will close without notice when a hiring decision has been made. If you need assistance or have questions regarding the application process, please contact the Human Resources department at (702) 992-2320 or . Job Description Nevada State University invites applications for the position of Student Worker - ITS Support Center Assistant for the Information & Technology Services department. About the institution: Nevada State University, a four-year Minority Serving public institution with a statewide mission, is dedicated to excellence in teaching and learning and committed to the advancement of a diverse and largely underserved student population. Designated a Hispanic Serving (HSI) and Asian American Native American Pacific Islander Institution (AANAPI), Nevada State is a university where teaching and student support are valued above all else. Nevada State University continues to grow as an institution of higher education. In Fall 2025, the enrollment surpassed 8,400, with 8,287 undergraduate students and 117 graduate students. A majority of our students are first generation, racial/ethnic minorities, parents, and/or returning students, of which 48% are Hispanic, 10% are Asian/Pacific Islander, 10% are Black/African American, and 22% are White. We celebrate the storied backgrounds of our campus community. We operate with a shared commitment to represent and serve the diverse population of Nevada and to encourage the exchange of ideas that respects and honors the lived experiences of our students, staff, and faculty. We foster a culture of inclusive excellence so our members can live authentically, fully engage, and flourish. In order to strengthen the university and progress its mission, the university dedicates itself to intentional and ongoing reflection to meeting the evolving needs of Nevada State University, the surrounding communities, and the State of Nevada. We seek applicants who are passionate about working with this promising student population and collaborating with faculty and staff across departments to make a lasting impact in developing our institution and our community. We encourage you to highlight your background in fostering an inclusive campus culture and supporting the success of students who are historically underrepresented in higher education. Core Responsibilities: Provide tier 1 technology phone, online, and walk-in support for Nevada State University students, faculty and staff: Ticket creation and work order routing Password resets Basic troubleshooting, training, and configuration issues related to hardware, software and campus network services Remote troubleshooting assistance to end-users Assist in the development of training materials and knowledge base articles related to computer use and software applications. Assist ITS staff with regard to events, classroom services, hardware & software deployments and other related activities. Arrive for scheduled work hours promptly. Adhere to security policies and code of confidentiality related to department operations. Maintain work area and equipment in a clean and orderly condition. Maintain high-level of professionalism at all times. Understand and follow written and orally communicated instructions. Provide feedback to management to improve and streamline business processes and best practices. Minimum Qualifications: Must be in good academic standing and maintain a GPA of 2.0 or higher. Must be enrolled as a degree seeking student with a minimum of 6 credits in the current or upcoming semester at Nevada State. Must have a minimum of one (1) year customer service experience. Eligibility to work in the United States without sponsorship (Nevada State does not sponsor employment-related visas). Please note: Applicants must meet the posted minimum qualifications at the time of application in order to be considered for the position. Preferred Qualifications: Strong customer service skills. Strong written and verbal communication skills. Ability to diagnose and resolve end user computing related issues. Ability to maintain accurate record keeping and logs. Ability to learn and provide training on various software applications. Ability to work under minimal supervision. Basic troubleshooting skills related to: Internet, web browsers, and related plug-ins Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) Wired and wireless network systems Operating systems including Windows and MacOS Work Hours: Student employees can work up to 19.5 hours per week. Hourly Rate: $14.00 per hour. Special Instructions for Internal NSHE Applicants Nevada State University employees or employees within the Nevada System of Higher Education (NSHE, UNLV, UNR, NSU, CSN, TMCC, WNC, GBC, or DRI) MUST use the “Browse Jobs” process within Workday to find and apply for jobs at Nevada State and other NSHE Institutions. Once you log into Workday, type "Browse Jobs" in the search box which will navigate to the internal job posting site. If you complete an application outside of the internal application process, your application will be returned and you will have to reapply as an internal applicant which may delay your application. Exempt No Full-Time Equivalent 0.0% Required Attachment(s) Please note, once you submit your application the only attachment(s) viewable to you will be the attachment(s) to the resume/CV section of the application. Any additional required attachment(s) to the cover letter, references, additional documents sections of the application, will not be viewable to you after you submit your application. All uploaded attachment(s) will be on the application for the committee to review. To request updates to attachments, prior to the committee review of applications, please contact the candidate helpdesk at . Please upload the following documents: Detailed resume listing relevant qualifications and experience; Copy of Fall or Spring schedule and proof of current GPA; Cover Letter indicating why you are a good fit for the position and Nevada State University; Names and contact information of three references (you will be notified before references are contacted). Applications that do not include the required uploaded documents may not be considered. Student candidates are encouraged to visit the Career Services Center (RSC 128 | 702-992-2611 | ) to receive assistance with their resume, cover letter, and/or interview skills. Posting Close Date 06/30/2027 Note to Applicant Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications in their cover letter. The search committee will use this information during the initial review of application materials. References will be contacted at the appropriate phase of the recruitment process. This position may require a criminal background check to be conducted on the candidate(s) selected for hire. As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks. Nevada State University does not currently sponsor Visas, all applicants must be eligible to work in the United States without sponsorship. Nevada State University