Studio Experience Team Shift Leader

We are seeking a Studio Experience Shift Lead Team Member to join our team at our brand new West Loop location in Chicago, IL. The Studio Experience Team Member is an **energetic**, **outgoing**, **problem solving** and **organized** individual with a passion for fitness and the Studio Three brand. This role is instrumental in providing an extraordinary experience for all guests by delivering consistent, **exceptional customer service**. This is the first smile you see walking in the door and the last face you see on the way out. **PRIMARY RESPONSIBILITIES:** The responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned. -Ensuring all members receive a high level of customer service throughout their visit. -Working with studio management to complete all daily studio tasks and projects efficiently. -Taking ownership of the club operations acting as manager on duty including opening, closing and staff management. -Assist with training and coaching of new hires for all front and back of house team members. -Possessing a high degree of knowledge of all products and services offered at Studios Three. -Educating club members and guests on all Studio Three services and amenities available to them. -Cultivating an inclusive and fun environment that strengthens the S3 Family and community. -Ensuring all areas of the club including studios, locker rooms and common areas are clean and organized. -Working within the company guidelines to ensure all departments are on brand and align with Studio Three’s aesthetic. -Carrying out first timer & new member on-boarding processes. -Partnering with the Studio Three instructors and providing support as needed to ensure a successful class check-in process. -Maintaining a positive attitude and taking initiative. **REQUIREMENTS:** -Must be able to stand for long durations of time. -Must have a current CPR Certification -Must be able to lift/carry a minimum of 30lbs. **AS A MEMBER OF THE STUDIO THREE TEAM YOU WILL RECEIVE:** -We offer competitive salary, benefits, and industry leading commission and growth opportunities for Studio Three employees. -Complimentary studio membership. -Perks, discounts and incentives with our retail, products and partnerships across all of our studios. This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the club. Studio Three is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States. **ABOUT STUDIO THREE**: Founded in Chicago in 2015, Studio Three is a leading boutique fitness brand redefining the modern studio experience through strength, interval training, yoga, cycle and hot mat pilates. Built on the belief that fitness is about more than physical transformation, Studio Three creates spaces that foster connection, consistency and community. Known for best-in-class instructors, thoughtfully designed spaces and an elevated client experience, Studio Three has been recognized as ClassPass’ “Number One Studio in Chicago,” one of Crain’s Chicago Business’ “Top 100 Places to Work” and was featured in The Wall Street Journal as a wellness innovator. Today, Studio Three operates across Chicago, Austin and Miami, with continued expansion ahead including new locations in San Diego and Miami’s Brickell neighborhood. As we grow, we remain deeply committed to building a team of passionate, driven people who are excited to help shape the future of fitness and hospitality alongside us. For more information, visit [](https://studiothree.com/) and follow @studiothree on social.