Studio Lead - Holladay

Job description

JETSET Pilates is a modern, music-driven Pilates brand redefining the boutique fitness experience. Our Studio Leads are the heartbeat of the studio—creating exceptional client experience, supporting our instructors, and keeping daily operations running smoothly. Equal parts hospitality leader and studio ambassador, they help grow our community by connecting with clients and confidently guiding them toward the memberships and packages that support their goals. If you thrive in a fast-paced environment, love connecting with people, and take pride in creating a welcoming community, we'd love to have you on our team. ### WHAT YOU'LL DO **Drive Sales & Retention** - Build genuine relationships with prospective and current clients to understand their goals and recommend the memberships or packages that best fit their needs. - Confidently communicate the value of the JETSET experience and convert inquiries, intro offers, and studio visits into memberships. - Follow up consistently with leads and prospective members through phone, text, email, and in-person conversations. - Support studio sales initiatives, promotions, and community events that generate leads and drive membership growth. - Create a welcoming, personalized experience that keeps members engaged, satisfied, and connected to the studio. - Monitor member activity and proactively reach out to clients who may be disengaging or at risk of canceling. - Partner with the General Manager and studio team to achieve membership, retention, utilization, and revenue goals. - Maintain accurate and timely lead, sales, and member notes within required studio systems. **Deliver Exceptional Client Experiences** - Greet and check-in clients warmly and professionally. - Answer questions, solve problems, and provide solutions that exceed client expectations. - Build meaningful relationships and create a welcoming community for all. - Deliver a five-star first-visit experience by welcoming new clients, orienting them to the studio and class experience, anticipating their needs, and following up after class to help them feel confident and connected. **Support Positive Studio Team Culture** - Support instructors before, during, and after class to ensure a seamless client experience. - Assist management in communicating schedule updates, studio information, and important announcements to clients - Demonstrate flexibility and a team-first mindset by occasionally helping cover shifts when teammates are unavailable. **Drive Operational Excellence** - Manage front desk, lobby, and studio cleanliness and organization. - Answer phones, respond to emails, and process client inquiries promptly. - Process sales, memberships, and class packages accurately. - Maintain accurate client records in our booking and CRM systems - Process retail sales and restock inventory as needed. - Support opening and closing duties and ensure all policies and procedures are followed. ### SUCCESS IN THIS ROLE *You’ll be successful if you:* - Are motivated by sales goals and enjoy helping clients find solutions that best fits their needs. - Take genuine pride in delivering exceptional service to every client, every time. - Have a team-first mindset and enjoy supporting instructors and teammates. - Thrive in a fast-paced environment and naturally look for ways to keep the studio running smoothly. - Are organized, detail-oriented, and committed to maintaining accurate studio and client information. - Care deeply about creating a clean, polished, and welcoming environment. ### WHAT WE'RE LOOKING FOR - Experience recommending specific services or products - Excellent communication and interpersonal skills. - Strong attention to detail and multitasking abilities. - Passion for health, wellness, and helping others. - Ability to thrive in a fast-paced, customer-focused environment. - Previous customer service or front desk experience is preferred, but not required. - Proficiency with technology and comfort learning new systems. ### AVAILABILITY EXPECTATIONS - Ability to work mornings, evenings, weekends, and holidays as business needs require. - Reliable and consistent availability. - Ability to open and close the studio as needed. ### PHYSICAL REQUIREMENTS - Ability to stand for extended periods. - Ability to lift and carry items up to 30 pounds. - Ability to bend, reach, and move throughout the studio. ### COMPENSATION & BENEFITS\* - Competitive hourly pay - Employee discounts - Complimentary or discounted JETSET Pilates classes - Training & development - Growth opportunities *\*Compensation, benefits, scheduling expectations, and employment policies may vary by franchise owner.* ### CAREER GROWTH **Career Growth** JETSET is committed to developing future leaders. Studio Leads who demonstrate exceptional performance may have opportunities to grow into Community Lead, Assistant General Manager, General Manager, or support new studio openings as the brand continues to expand.