Studio Manager - Brickell, FL

Job description

#### Summary The Studio Manager role is primarily focused on managing the sales and operations of the studio on a daily basis. This role will lead and influence a high-performance culture where customer satisfaction and safety are at the core, while strategically implementing initiatives to drive revenue growth. This position requires the candidate to have a sound understanding of sales and operational excellence and demonstrate adherence to brand standards. This leader must also possess a high-caliber approach to coaching and staff development. This position reports directly to the Franchise Owner / Regional Manager. --- #### Primary Objectives & Responsibilities **Membership Sales & Retention:** - Deliver on Key Performance Indicators including membership sales conversion, member retention (measured as monthly churn), month-over-month recurring membership growth, and gross revenue targets. **Studio Operations:** - Comply and adhere to all brand standards, company policies, and procedures. - Fluent in all brand systems and applications that support the studio and membership program. - Create and manage the weekly staffing schedule while monitoring payroll expenses. **Staff Development & Management:** - Provide in-studio leadership, coaching staff on sales techniques, customer service, and fostering a high-performance culture. - Conduct performance reviews of the entire staff team twice yearly and continuously monitor their engagement as this will impact studio success. - Hire and onboard new staff members. - Demonstrate the ability to perform all job duties of the Assistant Studio Manager and Coaching staff and support their development. --- #### Additional Job Responsibilities - Responsible for ensuring that the facility is clean, maintained, operationally sound, and in compliance with health and safety regulations. - Responsible for maintaining the full function of all exercise equipment and accessories, following equipment maintenance schedules. - Able to lead the fitness floor, guiding members through workouts in a safe and effective manner. - Support community events that drive member appreciation and new leads into the studio. - Ensure all systems and processes are followed, including but not limited to member check-in, waiver signature for participation, and adjustments to membership options (freezes, cancellations, upgrades/downgrades, etc.). - Facilitate studio-specific marketing promotions, audit CRM campaigns, and manage studio-specific messaging. - Maintain regular communication with the Customer Service team to effectively and efficiently resolve issues. - Maintain a high-energy studio culture amongst members and staff. --- #### Qualifications - Strong leadership, management, and communication skills. - Management experience in the health & fitness industry is preferred. - Ability to multitask, manage time effectively, and demonstrate a strong work ethic with integrity and professionalism. - Proficient in MS Office and CRM systems. - CPR certification (or willingness to obtain within 3 months). - Fitness certification from a nationally accredited organization (or willingness to obtain within 3 months), or a B.A. in Exercise Science or a related field. - Personal training, group fitness, or small group fitness certifications accepted. --- #### Job Type - Full-time, salaried position, with the ability to work early mornings, evenings, and weekend hours to meet the needs of the studio's operating hours. - Minimum of 40 hours per week and may exceed to meet the needs of the studio. - Minimum 35 hours per week in-studio during operational hours. - Additional hours will be required to support community events, grassroots activity, and studio admin tasks, to ensure the studio operations are running smoothly and in accordance with brand standards. --- #### Compensation & Benefits *Compensation and benefits details to be discussed during the interview process.* --- *This position is being recruited by **Staffing Fitness LLC** on behalf of our client. For more information or to apply, please contact Staffing Fitness directly.*