Studio Performance Manager (6 month position)

Job description

**About JETSET Pilates Franchising** At JETSET Pilates Franchising, we pioneer a unique franchise model in the fitness industry, offering Modern Pilates classes and a curated selection of fitness-related products. Our business model is centered on establishing a strong brand image, cultivating exceptional relationships with franchisees, and delivering outstanding client services. We operate in a dynamic, fast-paced startup environment where adaptability and innovation are crucial for success. **Position Overview** The Studio Performance Manager will provide temporary, on-site operational leadership for open JETSET studios. Whether a studio is underperforming, experiencing leadership transitions, preparing for growth, or simply needs additional support, this individual partners directly with franchise owners and General Managers to identify opportunities, implement best practices, coach teams, and strengthen overall studio performance. Unlike a traditional General Manager, this role is not responsible for permanently operating one location. Instead, they travel throughout the network, serving as a performance coach, operational expert, and brand ambassador. This is a 6-month position with the potential to transition into a long-term opportunity based on business needs and performance. ### Key Responsibilities **Key Responsibilities** **Performance Acceleration** - Partner with Franchise Performance to support studios identified as needing operational assistance. - Evaluate studio performance through observation, KPI analysis, and team coaching. - Execute performance improvement plans focused on revenue growth, utilization, membership sales, retention, and operational consistency. - Identify quick wins while implementing sustainable long-term improvements. - Support studios during General Manager vacancies or leadership transitions. **Leadership Development** - Shadow and coach General Managers in real-time. - Observe leadership behaviors and provide actionable feedback. - Mentor Studio Leads and emerging leaders. - Reinforce accountability while building confidence and leadership capability. - Conduct formal onsite debriefs with owners and General Managers outlining strengths, opportunities, and recommended next steps. **Operational Excellence** - Observe daily operations from opening through closing. - Ensure adherence to JETSET operating standards and brand expectations. - Coach teams on: - Hospitality - Membership sales - Client retention - Scheduling - Staffing - Studio presentation - Operational execution - Identify operational inefficiencies and implement best practices. **Instructor Development** - Observe instructors during classes and provide feedback aligned with Product & Talent standards. - Partner with Product & Talent to reinforce instructor development. - Identify opportunities to strengthen instructor quality and consistency. - Teach classes during onsite visits as needed to support staffing, demonstrate best practices, and maintain operational continuity. **Business Performance** Partner with owners and General Managers to improve: - Membership growth - Intro offer conversion - Utilization - Schedule optimization - Revenue - Retention - Payroll efficiency - Local marketing execution - Community engagement Recommend strategic schedule adjustments based on demand, including adding classes in high-utilization time blocks when appropriate. **Cross-Functional Collaboration** Work closely with: - Operations - Product & Talent - Marketing - Finance Share trends, recurring challenges, and best practices to improve support across the franchise network. **Administrative Responsibilities** Following each onsite visit: - Complete a comprehensive Studio Performance Report. - Document operational observations and coaching provided. - Develop a 30-day action plan with clear ownership. - Share recommendations with Franchise Performance and studio leadership. - Track progress against action items and follow up after each visit. ### What You Need to Be Successful You'll be successful if you: - Are energized by diagnosing performance challenges and helping underperforming studios turn the corner. - Enjoy coaching leaders and building stronger, more confident General Managers. - Are motivated by measurable growth and understand how membership, retention, and utilization work together. - Care deeply about instructor quality and creating an exceptional member experience. - Take pride in building strong systems and helping studio teams operate confidently and independently. - Are relationship-oriented and skilled at earning trust with franchise owners, General Managers, and studio teams. - Value consistency and brand standards while recognizing what makes each studio and local community unique. ### Key Attributes - **Performance Driven** – Passionate about improving studio performance through coaching, operational excellence, and measurable business results. - **Hands-On Leader** – Leads by example, isn't afraid to jump behind the desk, teach classes, shadow team members, and demonstrate best practices in real time. - **Coach & Mentor** – Develops General Managers, Studio Leads, and instructors through constructive feedback, accountability, and ongoing leadership development. - **Operational Excellence** – Quickly identifies operational opportunities and implements scalable solutions that improve consistency, efficiency, and the overall member experience. - **Relationship Builder** – Builds trust with franchise owners, General Managers, and studio teams while influencing without direct authority. - **Data-Informed Decision Maker** – Uses KPIs, reporting, and studio performance metrics to identify root causes, prioritize opportunities, and measure success. - **Adaptable & Resourceful** – Thrives in fast-paced environments, quickly acclimates to new studios, and confidently navigates changing priorities and unique business challenges. - **Hospitality Mindset** – Champions the elevated JETSET member experience by modeling exceptional service, creating meaningful client connections, and ensuring every interaction reflects the brand. - **Exceptional Communicator** – Delivers clear, thoughtful, and actionable feedback while effectively partnering with franchise owners, studio leadership, and cross-functional teams. - **Brand Ambassador** – Protects and reinforces JETSET brand standards by ensuring operational consistency, instructor quality, studio presentation, and member experience across the franchise network. - **Change Agent** – Confidently leads studios through periods of transition, helping teams embrace new processes, strengthen accountability, and sustain long-term improvements. - **Travel Ready** – Enjoys being in the field, building relationships across the network, and supporting studios wherever they need it most. ### Requirements **Requirements:** - 2+ years of General Manager, multi-unit, or field operations leadership experience. - Boutique fitness, hospitality, retail, or franchise experience strongly preferred. - Proven ability to coach leaders and improve business performance. - Strong understanding of sales, operations, and membership-based businesses. - Experience interpreting KPIs and translating data into action. - Exceptional communication and relationship-building skills. - Comfortable providing direct feedback in a supportive and solutions-oriented manner. - Certified JETSET Instructor (or willingness to become certified). - Ability to teach classes and demonstrate brand standards. - Highly adaptable and thrives in changing environments. - Willingness to travel approximately 85% of the time. ### What We Offer - 6-month position with the potential to transition into a long-term opportunity based on business needs and performance. - Competitive compensation and growth opportunities. - Benefit eligibility for this temporary position will be determined in accordance with the terms of JETSET’s applicable benefit plans. Candidates who transition to a permanent full-time role will become eligible for the company's full benefits package, including health, dental, vision, 401(k), paid time off, and other perks. - A culture that values innovation, ownership, and excellence. ### Travel and On-Site Requirements - This is a field-based, hybrid role with approximately 85% travel to support JETSET franchise studios across the network. - Willingness to be at Studios for early morning, late evening classes and weekends as needed. - Must be located in the Miami or Dallas area & able to work on-site at the Regional Training & Support Center in Dallas between periods of travel.