Study Director I/II – Scientific Project Management & Client Services

Job description

The name Sotera Health was inspired by Soteria, the Greek goddess of safety, and reflects the Company’s unwavering commitment to its mission, Safeguarding Global Health®. Sotera Health Company is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry. With a combined tenure across our businesses of nearly 200 years and our industry recognized scientific and technological expertise, we help to ensure the safety of millions of patients and healthcare practitioners around the world every year. Across our 64 facilities worldwide, we have over 3,000 employees who are dedicated to safety and quality. We are a trusted partner to more than 5,800 customers in over 50 countries, including more than 40 of the top 50 medical device companies and 9 of the top 10 pharmaceutical companies. Turn Science Into Successful Customer Outcomes Are you a science professional who enjoys working with both technical teams and customers? Do you like coordinating complex work, solving problems, communicating clearly, and helping projects move from initial requirements through final results? Nelson Labs is seeking Study Directors to support current and upcoming opportunities across our specialized laboratory teams. Important note about the title: At Nelson Labs, the Study Director is an individual contributor role , not a people-management or executive Director position. Study Directors serve as the key connection between our customers and laboratory teams, helping ensure testing is clearly understood, properly coordinated, scientifically sound, and completed in alignment with customer and regulatory requirements. One Application. Multiple Study Director Opportunities. We recruit Study Directors at multiple career levels and across different specialized laboratory areas. By applying to this position, you may be considered for current or upcoming Study Director I or Study Director II opportunities based on your: Education and scientific background Laboratory and industry experience Technical expertise Customer-facing experience Project coordination capabilities Current business and laboratory needs Specific opportunities and laboratory areas will be discussed during the interview process. What You’ll Do As a Study Director, you will serve as a key point of coordination and communication for assigned laboratory studies. You will work closely with customers, laboratory teams, and internal partners to help ensure studies are clearly defined, properly executed, accurately documented, and completed on time. Depending on your assigned laboratory area, you may: Serve as a primary point of contact for customers regarding assigned studies Meet with customers to understand testing needs, study requirements, timelines, and expectations Translate customer requirements into clear direction for laboratory teams Coordinate study activities from initiation through final reporting Maintain regular communication with customers regarding study progress, updates, and questions Review, interpret, analyze, and document study data and results Ensure final reports accurately reflect testing data, results, and conclusions Review raw data, calculations, statistics, controls, and study documentation for accuracy Maintain sample and data traceability throughout testing Ensure testing is conducted according to approved procedures and applicable requirements Collaborate with laboratory analysts to ensure study requirements and testing expectations are understood Identify, document, and help resolve unexpected circumstances, deviations, or quality events Partner with Sales and other internal teams on testing requirements, quotes, and customer needs Update study information in CRM and laboratory systems Coordinate workflow and priorities to support customer expectations and study timelines Contribute to continuous improvement of procedures, documentation, and laboratory processes What Makes Someone Successful in This Role? Strong Study Directors combine scientific understanding with communication, organization, and customer service. You may be a strong fit if you: Enjoy working directly with customers and building trusted professional relationships Can understand technical or scientific requirements and communicate them clearly Are comfortable coordinating multiple studies, priorities, and deadlines Have strong attention to detail and documentation skills Can review data critically and identify inconsistencies or potential issues Enjoy solving problems and troubleshooting Communicate effectively with both technical and non-technical stakeholders Work well across laboratory, quality, sales, and customer-facing teams Take ownership of projects and follow through on commitments Are comfortable working in a regulated, procedure-driven environment Can balance scientific quality, customer expectations, and timelines Education & Experience Qualifications may vary based on placement at the Study Director I or Study Director II level. Candidates may qualify through a combination of relevant education and experience, including: Bachelor’s degree, with a degree in life sciences or a related scientific field strongly preferred Associate degree or equivalent combined with relevant laboratory experience Significant relevant laboratory experience combined with demonstrated proficiency in study coordination Experience in laboratory testing, life sciences, medical devices, pharmaceuticals, biotechnology, quality, regulated environments, technical customer service, or scientific project coordination may be beneficial. Technical & Professional Skills Successful candidates may bring experience or aptitude in areas such as: Laboratory testing, equipment, and procedures Good Documentation Practice (GDP) GLP, GMP, ISO, or other regulated quality environments Data and report review Critical thinking and problem-solving Project and workflow coordination Customer communication Technical writing and documentation Microsoft Office and laboratory information systems Managing multiple priorities and deadlines Why Join Nelson Labs? At Nelson Labs, Study Directors play a critical role in connecting customer needs with laboratory execution. You will have the opportunity to work at the intersection of science, customer partnership, and project coordination while supporting testing for the medical device and pharmaceutical industries. This role can be an excellent fit for laboratory professionals who want to expand beyond primarily bench-based work, as well as science professionals who enjoy customer interaction, technical problem-solving, and coordinating complex projects. You will have the opportunity to: Build expertise in regulated laboratory testing Develop strong customer-facing and consultative skills Coordinate scientifically and technically complex studies Work cross-functionally with laboratory, quality, sales, and technical teams Grow your career within a global life sciences organization If you enjoy science but also want to communicate, coordinate, solve problems, and work directly with customers, we encourage you to apply. Work Environment & Physical Requirements This position operates in a professional laboratory environment and may involve the use of standard office and laboratory equipment. Depending on the assigned laboratory area, employees may be exposed to biological or chemical hazards and are expected to follow all applicable biosafety, chemical hygiene, and personal protective equipment requirements. The role may require standing, walking between office and laboratory areas, sitting at a computer workstation, bending, stooping, crouching, occasional pushing or pulling, and lifting up to 45 pounds. Occasional local or overnight travel may be required. This posting is designed to support hiring for multiple current and anticipated Study Director opportunities. Candidates may be considered for Study Director I or Study Director II positions based on qualifications, experience, technical background, and business needs. Specific laboratory placement and responsibilities will be discussed during the interview process. Sotera Health goes to market through its three best-in-class businesses – Sterigenics®, Nordion® and Nelson Labs®. Sterigenics is a leading global provider of outsourced terminal sterilization and irradiation services for the medical device, pharmaceutical, food safety and advanced applications markets. Nordion is the leading global provider of Co-60 and gamma irradiators, which are key components to the gamma sterilization process. Nelson Labs is a global leader in outsourced microbiological and analytical chemistry testing and advisory services for the medical device and pharmaceutical industries.