Subsidy Data Manager

Agency Dept of Health and Human Services Division Child Development Job Classification Title Administrative Specialist I (NS) Position Number 60038622 Grade NC08 About Us The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence. Description of Work The Subsidy Data Manager supports the work of the Subsidy Services Compliance Units by performing data management activities that rely heavily on spreadsheet use, the Client Services Data Warehouse, and data entry into NC FAST, the case management and payment system for the Subsidized Child Care Assistance Program. The position provides customer service to internal DCDEE staff and external partners while ensuring the accuracy and completeness of data used for compliance activities and program reporting. It processes and organizes data to fulfill information requests from internal and external customers and supports the operational needs of the compliance units. The role functions within a structured data and compliance environment, requiring consistent application of established procedures. This position contributes to the accuracy and efficiency of subsidy program oversight. Key Duties Include: – Use spreadsheets extensively to organize, track, and analyze data necessary for compliance activities. – Access and utilize the Client Services Data Warehouse to retrieve and review data supporting Subsidy Compliance Unit work. – Enter, update, and maintain subsidy case information in NC FAST to support accurate case management and payment processing. – Provide customer service to internal DCDEE staff and external partners by responding to data‑related inquiries and information requests. – Generate and prepare data reports to fulfill requests from internal and external customers. – Maintain organized data files and documentation to support ongoing compliance monitoring processes. – Collaborate with compliance unit staff to ensure timely and accurate data flow for monitoring activities. – Identify data inconsistencies and communicate issues for corrective follow‑up within established procedures. – Support the operational needs of multiple Subsidy Compliance Units by coordinating data entry, data retrieval, and report preparation tasks. – Ensure confidentiality and appropriate handling of program data in compliance with agency standards. Knowledge Skills and Abilities/Management Preferences Salary Grade Range: $39,244.00-$68,679.00 Recruitment Range: $39,244.00-$48,467.00 Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred: Experience using Excel spreadsheets at an intermediate or higher proficiency level to organize, track, and analyze data for program or compliance activities. Documented success working with web‑based data systems, including retrieving, reviewing, and updating information to support ongoing program operations. Proven track record providing responsive customer service to internal staff and external partners by addressing data‑related inquiries and resolving information needs. Established experience performing accurate data entry, data management, or case‑related updates within systems such as NC FAST or similar case management platforms. Demonstrated proficiency preparing data reports and fulfilling information requests by extracting required data elements from spreadsheets or data warehouse systems. The Posting Will Close At 11:59 P.M. The Night Before The End Date This Position Is Funded In Part Through Federal Funds This Position Is Eligible For A Fully Remote Work Option About Child Development and Early Education (CDEE): The Division of Child Development and Early Education (DCDEE) ensures that the health and safety of children in child care programs, to promote quality child care by implementing evidenced-based standards and to increase access to quality child care to families and children across North Carolina. About the Subsidy Services Provider Compliance Unit: The Subsidy Services Provider Compliance Unit conducts on‑site monitoring visits to assess whether child care providers comply with state and federal requirements governing subsidized child care programs. The unit evaluates provider records using standardized procedures to ensure accuracy, identify training needs, and strengthen compliance with policies, rules, and regulations. Its work focuses on minimizing audit exceptions, developing corrective action plans, and making referrals to relevant oversight bodies, including Child Care Consultants, Local Purchasing Agencies, CACFP, and Internal Audits. Major functions include selecting a random sample of providers each month, performing on‑site visits, reviewing records for errors, noncompliance, or potential fraud, and coordinating referrals with licensing enforcement and other partner agencies. Compensation and Benefits: The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit the website for State Benefits . Supplemental Contact Information: The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: . DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. In accordance with the Governor’s Executive Order 303 , our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified. Application Process Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application. Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information. Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application to support your answers. If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 11:59 PM on the closing date. Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check. Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks. Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website at . Degree/College Credit Verification Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations, and cover letters may be uploaded with your application. Veterans’ and National Guard Preference Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications. Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing. Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application. ADA Accommodations Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below. CONTACT INFORMATION If there are any questions about this posting, please contact Talent Acquisition at . Resumes will not be accepted in lieu of completing this application. Minimum Education and Experience Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. High school diploma or General Educational Development (GED) diploma and two years of related administrative experience OR An equivalent combination of education and experience. EEO Statement T he State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices. Recruiter: Tresha Walker Contact: DHHS Workday Support Form