SugarCRM Banking Techno-functional Consultant

Job description

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Responsible for designing, customizing, and maintaining the SugarCRM platform to meet specific business needs, utilizing strong PHP, MySQL , and JavaScript skills. Advises and implementing banking customer relationship management (SugarCRM) solutions which will include in depth functional & technical expertise in Customer360, Accounts, Services Request, Lead & Campaign Management, Reporting functions, administrative functions, dashboards, data migration etc. Should be able to independently manage requirements, application selection, modernization priorities, design and approach, application integration, testing, deployment and application support. Your Future at Kyndryl As an Application Consultant at Kyndryl you will join the Kyndryl Consultant Profession, working with other Kyndryl Consultants, Architects, Project Managers, and cross-functional Technical Subject Matter Experts – presenting unlimited opportunities with unmatched support through our investment in your learning, training, and career growth. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Responsible for designing, customizing, and maintaining the SugarCRM platform to meet specific business needs, utilizing strong PHP, MySQL , and JavaScript skills. Advises and implementing banking customer relationship management (SugarCRM) solutions which will include in depth functional & technical expertise in Customer360, Accounts, Services Request, Lead & Campaign Management, Reporting functions, administrative functions, dashboards, data migration etc. Should be able to independently manage requirements, application selection, modernization priorities, design and approach, application integration, testing, deployment and application support. Required Skills and Experience 5 to 10 years in banking industry implementing / modernizing banking applications and support services exclusively in SugarCRM Experience in working in large banking implementations and/or application support services for Indian clients. Troubleshoot and resolve bugs and issues related to the CRM system, ensuring optimal performance and providing operational support for production applications. Experience in integrating SugarCRM with customer onboarding systems, Lending, Internet Banking, Mobile Banking, Payments, CBS , APIs (REST/SOAP) etc. Knowledge in banking domain, especially for India specific requirements. Techno-functional knowledge of industry standard banking applications Strong Technical expertise in PHP8.x, Elastic Search, Oracle, Java Script, Linux, TIBCO, API Gateway, Data migration etc Familiarity with web fundamentals like HTML, CSS, AJAX, and exposure to JavaScript frameworks Strong technical acumen & deep working knowledge of Agile Methods, Service Architecture, and enterprise Cloud Integration Strong ability to influence, collaborate and build relationships with key stakeholders, vendors, and cross-functional teams Excellent analytical and logical skills to solve complex problems and debug code effectively Being You The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way. What You Can Expect Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.