Suites Manager | Raymond James Stadium

Job description

THE ROLE: Suites Manager LOCATION: Raymond James Stadium ABOUT LEGENDS GLOBAL Legends Global is the premier partner to the world’s greatest live events, venues, and brands. We deliver a fully integrated suite of premium services through a white-label model that keeps our partners front and center — from feasibility and project development to sales, partnerships, hospitality, merchandise, venue management, and world-class content and booking. With a global network of more than 450 venues, hosting 20,000 events and welcoming 165 million guests annually, Legends Global brings unmatched scale, expertise , and connectivity to help our partners grow. The Legends Global Way guides how we operate : Align, Scale, Connect, Team, Win — shared success, repeatable systems, connected solutions, unstoppable teams, and wins that are earned every day. About the Role Under the direction of the Director of Premium, this individual will be responsible for effectively and profitably managing the overall operations of the Premium Suite Operation. About the Project/Venue Legends is the official hospitality partner of Raymond James Stadium, home to the Tampa Bay Buccaneers . The partnership includes overseeing the Raymond James Stadium food and beverage program development and management for concessions, suites and premium areas for all game days, concerts, special events and any food and beverage related activations for the iconic Pirate Ship . Join us in elevating the fan experience through unparalleled guest service and pride to make Raymond James Stadium one of the best stadiums in the NFL. WHAT YOU’LL DO (KEY RESPONSIBILITIES & OUTCOMES) Direct, implement and maintain a guest service and management philosophy that serves as a guide to respective team members. Develop and maintain premium menus to adapt to the ever-changing market, including delivery, presentation, and standards. Work directly with team specific Front Office, Ownership, Visiting Teams and League Executives. Build and maintain strong relationships with multi-year premium Suite holders as well as Individual Game Rentals. Coordinate menus, develop wine lists, handle guest relations and monitor adherence to quality assurance standards. Conducting meetings to update staff on daily goals & objectives . Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices. Maintain cost as it pertains to labor and operating supplies, work within budgeted guidelines. Assist the Premium Services Manager with the preparation of the annual fiscal budget and business plan for the upcoming season. Oversee departmental midyear and end of the year reports Ensure that all equipment is in proper operational condition and cleaned on a regular basis. Maintain staff and ensure proper hiring and promoting of associates per Legends Hospitality Standards. Perform other related duties, tasks, and responsibilities as required . WHAT YOU BRING (QUALIFICATIONS & EXPERIENCE) To perform this job successfully, the candidate must be able to perform each essential duty above the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required . The ideal candidate will have a bachelor's degree with a minimum of 3-5 years management experience in the contract foodservice industry, preferably in premium services, catering and concessions environment for a sports and entertainment venue. Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment. Strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills. Customer service oriented with the ability to interact with all levels of management Must be flexible to work extended hours due to business requirements including late nights, weekends, and holidays. Must be able to work in a team environment. Knowledge of accounting policy and procedures and POS Systems is required . Proficiency in Microsoft Word, Excel, and PowerPoint . WORK ENVIRONMENT & TRAVEL Location: On site Location/Venue: Raymond James Stadium At Legends Global, our people power every success. You’ll work alongside exceptional talent, learn from world-leading experts, and contribute to projects that set the standard across sports, entertainment, hospitality, and live experiences. If you’re driven to operate at the highest level, build with purpose, and help partners win on the biggest stages, you’ll thrive here. COMPENSATION This position offers a competitive salary commensurate with experience, skills, and qualifications . Legends Global offers a competitive total rewards package, including medical, vision, dental, life and disability insurance, paid vacation, and 401k plan. #LI-TS1