Supervisor

Job description

Like our name implies, we’re looking for people who believe in being a work in progress in all aspects for their personal and professional lives. Who have a hunger to grow and to evolve, and to surround themselves with people who also want to grow and evolve too. You know your clients’ businesses, perhaps as well as they do, and you truly want to help them take action to achieve their goals. You’re someone who always asks why, and who their team and clients always seem to want around. You’re strategic, creative, and relentless. No detail is too small, no concept too big. You always feel that where there’s a will there’s a way, and probably, and even better way. At WIP, you’ll find a small, independent, structurally quite flat, deeply concerned for each other, abnormally transparent, pleasantly collaborative, adamantly ego-free, agency. And you will find an account department that includes strategy within it. That’s right. At WIP, we don’t have a separate strategy department, because we believe every account person should be a highly strategic thinker. Simply put, our primary focus is to ensure we achieve our clients’ business goals, and to do it, we need to get immersed in their businesses to the point where we become viewed as part of their team. To earn this respect and trust we have to be able to think about their businesses strategically to ensure every concept we bring forward will push them one step closer to achieving their goals. **Supervisor_Account + Strategy** As a Supervisor you are at the center of everything that is happening on your account. You manage all types of projects from start to finish. You’re part of the brief creation process, the creative development process, and the “I have to be creative to get this project to market” process. You’re meticulous in your attention to detail. You are a team player and understand the role each person plays and how to partner with them to keep projects moving forward. You are a good listener and are comfortable asking questions when you don’t understand what is being asked of you. You have video production experience managing all aspects from bid to ship. You have interactive experience building Websites and working on large scale eCommerce platforms. Most of all, you’re highly-collaborative, you have no ego, and you want to make the best work of your career. If we’re describing you and the kind of place you desire, seems like we’d both be happiest if we chatted some more. ### The following are the duties customary of a Supervisor_Account + Strategy - Contribute to building and shaping the culture of the agency, holding agency leadership teams accountable for taking action to prove we are a work in progress - Break the definition of what it is to be an “account person” by bringing value, thinking, and partnership to every department across the agency - Manage client relationships and satisfaction, being a positive and proactive force on the team, and leading with accountability and honesty at all times - Seek to intimately understand every aspect of your clients’ businesses and categories, including their individual goals and initiatives, and helping shape short-term and long-term priorities - Proactively bring strategic thinking to the table, including initiatives that continually pay-off a brand’s Why through action, defining key brand goals and objectives, and seeking to enhance every aspect of their business as if it were your own - Be accountable for the profitability of the accounts you lead, treating every dollar, whether client or agency, as if it was your own - Build strong, trusting relationships that are both professional and personal, including all your clients and team members from junior to C-level - Hold the core principles and aspects of the agency, brands, and projects you lead dear, pushing strategically and boldly to ensure they remain intact, while making key pivots that advance each initiative to the finish line - Work directly with account leadership to ensure they’re up-to-speed on all account initiatives/health/status/issues, and that workflow is optimized across all projects - Manage internal resources across all departments to ensure efficiency and to maintain momentum, and developing new processes to make things more efficient - Help with agency initiatives and new business activities