Established in 1981 with a single store in the North West of England, the JD Group is a leading global omnichannel retailer of Sports, Fashion and Outdoor brands. The Group now has approximately 3,400 stores across 32 territories, with a strong presence in the UK, Europe, North America and Asia Pacific. In JD Group, we believe in extending our entrepreneurial and competitive spirit beyond financial performance to making the world around us a better place. We always strive to do the right thing for our colleagues, our customers, and our communities.We are looking for a talented and passionate Supervisor Apparel for our JD Sports Store in Ioannina!Being part of the store’s Junior Management team you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.Responsibilities:Customer ServiceProvide customers with excellent levels of Customer service.Deal with customer complaints and enquires, providing the best possible outcome.Ensure the personal appearance of sales staff is in line with company guidelines.Have an understanding of the Customer Service measuring programme.SalesEnsure that targets are achieved and, where possible, exceeded.Monitor staff service levels in order to maximise store sales.Utilise in-store devices, making sure that the customer is offered the whole product range.Use reports to assist you in product placement of key selling lines.Visual MerchandisingAttract, engage and motivate customers into making purchases in store by using the latest visual techniques.Provide assistance with the maintenance of standards on the sales floor.Keep stock clean and presentable at all times.Training & DevelopmentEncourage personal progression throughout your storeProvide assistance with the induction and training of new starters.Assist with the development of existing staff, ensuring that personnel completes the relevant E-Assessments.RequirementsExperience in equivalent position in Retail area (ideally in fashion, Retail Supervisor experience would be advantageous). Excellent Time Management skills Strong verbal and written communication skills and interpersonal skills Excellent use of English language and computer skills Numerical and analytical knowledge to monitor KPIs Passion for sports and fashion Willingness to learn and tackle new challenges BenefitsCompetitive compensation package & performance bonusCareer development opportunities & education programsEnhanced academic advancement opportunities through ourestablished university partnerships (with discounts of up to 75% at the European University of Cyprus, up to €3,000 at UCLan, and up to 60% at Mediterranean College) Integrated health & well‑being support for all employees,including free diagnostic tests at Euromedica diagnostic centres and seamless access to a mental health platformOne day off, part of our "parents’ day off" program — offered specifically for the first day of schoolGenerous employee discount in all our brands (Cosmos Sport, Sneaker10, Slamdunk, Rundome, JD Sports stores)Extras, discounts and perks - Being a valued member of Cosmos Sport team means a lot to us! We offer a variety of 100+ cool extras! link here
Established in 1981 with a single store in the North West of England, the JD Group is a leading global omnichannel retailer of Sports, Fashion and Outdoor brands. The Group now has approximately 3,400 stores across 32 territories, with a strong presence in the UK, Europe, North America and Asia Pacific. In JD Group, we believe in extending our entrepreneurial and competitive spirit beyond financial performance to making the world around us a better place. We always strive to do the right thing for our colleagues, our customers, and our communities.
We are looking for a talented and passionate Supervisor Apparel for our JD Sports Store in Ioannina!
Being part of the store’s Junior Management team you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.
Responsibilities:
Customer Service
- Provide customers with excellent levels of Customer service.
- Deal with customer complaints and enquires, providing the best possible outcome.
- Ensure the personal appearance of sales staff is in line with company guidelines.
- Have an understanding of the Customer Service measuring programme.
Sales
- Ensure that targets are achieved and, where possible, exceeded.
- Monitor staff service levels in order to maximise store sales.
- Utilise in-store devices, making sure that the customer is offered the whole product range.
- Use reports to assist you in product placement of key selling lines.
Visual Merchandising
- Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.
- Provide assistance with the maintenance of standards on the sales floor.
- Keep stock clean and presentable at all times.
Training & Development
- Encourage personal progression throughout your store
- Provide assistance with the induction and training of new starters.
- Assist with the development of existing staff, ensuring that personnel completes the relevant E-Assessments.
Requirements
- Experience in equivalent position in Retail area (ideally in fashion, Retail Supervisor experience would be advantageous).
- Excellent Time Management skills
- Strong verbal and written communication skills and interpersonal skills
- Excellent use of English language and computer skills
- Numerical and analytical knowledge to monitor KPIs
- Passion for sports and fashion
- Willingness to learn and tackle new challenges
Benefits
Competitive compensation package & performance bonus
- Career development opportunities & education programs
- Enhanced academic advancement opportunities through ourestablished university partnerships (with discounts of up to 75% at the European University of Cyprus, up to €3,000 at UCLan, and up to 60% at Mediterranean College)
- Integrated health & well‑being support for all employees,including free diagnostic tests at Euromedica diagnostic centres and seamless access to a mental health platform
- One day off, part of our "parents’ day off" program — offered specifically for the first day of school
- Generous employee discount in all our brands (Cosmos Sport, Sneaker10, Slamdunk, Rundome, JD Sports stores)
- Extras, discounts and perks - Being a valued member of Cosmos Sport team means a lot to us! We offer a variety of 100+ cool extras! link here
Cosmos Sport SA, member of JD Sports Fashion Plc, founded in September of 1982. First store opened in Heraklion-Crete and since then the network expanded 98 further physical stores in Greece & Cyprus, 5 retail brands (JD Sports, Cosmos Sport, Sneaker10, Slamdunk, Rundome) 8 on-line shops and thousands of happy customers in Greece and Cyprus. Cosmos Sport is a constantly growing omnichannel company with a strong passion for sportswear, street style and limited items. Our team consists of 1800+ highly skilled, self-motivated young people, who love sports and have a passion for innovation! We are proud that Cosmossport.gr is now the No1 on-line store in the industry also selling abroad, having been awarded for 7 consecutive years as the best online sports shop in the country in e-volution Awards. We are excited being a preferred partner for global brands like Nike, Adidas, Reebok in the SEE.
Cosmos Sport SA, member of JD Sports Fashion Plc, founded in September of 1982. First store opened in Heraklion-Crete and since then the network expanded 98 further physical stores in Greece & Cyprus, 5 retail brands (JD Sports, Cosmos Sport, Sneaker10, Slamdunk, Rundome) 8 on-line shops and thousands of happy customers in Greece and Cyprus. Cosmos Sport is a constantly growing omnichannel company with a strong passion for sportswear, street style and limited items. Our team consists of 1800+ highly skilled, self-motivated young people, who love sports and have a passion for innovation! We are proud that Cosmossport.gr is now the No1 on-line store in the industry also selling abroad, having been awarded for 7 consecutive years as the best online sports shop in the country in e-volution Awards. We are excited being a preferred partner for global brands like Nike, Adidas, Reebok in the SEE.
