Supervisor, Billing

Job description

Why Ryan? Hybrid Work Options Award-Winning Culture Generous Personal Time Off (PTO) Benefits 14-Weeks of 100% Paid Leave for New Parents (Adoption Included) Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement Benefits Eligibility Effective Day One 401K with Employer Match Tuition Reimbursement After One Year of Service Fertility Assistance Program Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service The Supervisor, Billing leads the daily activities of U.S.-based and offshore billing teams and helps ensure client invoices are accurate and completed on time. This position manages team workloads, trains and develops staff, resolves billing issues, and coordinates billing activities with Managers, Principals, and other internal stakeholders. The Supervisor also reviews new opportunities and supports engagement setup to ensure billing information is complete and potential issues are resolved before work begins. The position also helps improve billing processes and systems. Duties and Responsibilities, tied to Key Results: People Coordinates the daily workflow and priorities of U.S.-based and offshore billing teams. Provides guidance and training on billing procedures, systems, and intercompany invoices. Serves as a resource for billing questions and helps team members resolve process-related issues. Monitors workloads and reassigns work when needed to meet billing deadlines. Promotes consistent processes and effective communication across billing teams. Client Reviews and finalizes complex or high-profile client invoices in the appropriate accounting systems. Provides responsive support to Managers and Principals regarding billing requirements, invoice status, and related issues. Reviews new opportunities, client contracts, and engagement setup requests for billing readiness. Confirms that billing terms, rates, invoice instructions, and other required information are complete before an engagement begins. Identifies potential billing or collection issues and coordinates their resolution with the appropriate stakeholders. Provides reports and work assignments to offshore billing teams and monitors completion. Value Oversees billing workflows to support accurate, timely, and consistent invoice processing. Coordinates invoice revisions and approvals with the appropriate Managers and Principals. Ensures required documentation and approvals are received before invoices are processed. Resolves billing issues identified by Managers, Principals, the Collections team, or other stakeholders. Escalates significant billing, engagement setup, or process issues when appropriate. Monitors billing results, identifies process gaps, and recommends improvements. Supports testing and implementation of accounting-system upgrades and enhancements. Assists the Director, Accounting Operations, and performs other duties consistent with the position. Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Demonstrated success in accounts receivable, billing, or a related finance function. Strong understanding of billing processes, documentation requirements, approvals, and internal controls. Ability to view billing as both a financial-control and customer-service function. Strong client-service mindset and ability to work collaboratively with others to achieve business goals. Proactive, self-directed, and willing to take ownership without waiting for detailed instructions. Inquisitive and comfortable asking questions, learning new processes, and exploring unfamiliar systems. Strong process, project-management, organizational, and problem-solving skills. Experience reviewing contracts, billing terms, and engagement setup information. Ability to monitor billing workflows, identify process gaps, and recommend improvements. Experience using billing or financial systems and Microsoft Excel. Ability to work effectively in a high-touch, results-oriented environment. Hands-on approach and willingness to work closely with team members to resolve operational issues. Strong communication skills and ability to manage changing priorities. Strong follow-through and commitment to accuracy, service, and quality. Education and Experience: Bachelor’s degree, or equivalent experience, in Accounting, Finance, or Business Administration along with progressively responsible related experience. Computer Skills: To perform this job successfully, an individual must have intermediate knowledge of Microsoft® Word, Access, Excel, PowerPoint, Outlook, Workday and Internet navigation and research. Certificates and Licenses: Valid driver’s license required. Supervisory Responsibilities: Directly supervises employees in their practice and carries out supervisory responsibilities in accordance with the Firms’ policies and applicable laws. Work Environment: Standard indoor working environment. Occasional long periods of sitting while working at computer. Occasional long periods of standing while copying. Must be able to lift, carry, push or pull up to 30 lbs. Position requires regular interaction with employees and clients both in person and via e-mail and telephone. Independent travel requirement: 0 to 10%. Equal Opportunity Employer: disability/veteran