Supervisor Customer Service - LHB

Job description

At Luminare Health, our people are what set us apart. Their expertise, dedication, and passion for service excellence are the foundation of our success. We're committed to helping our employees grow through thoughtful development opportunities, meaningful work, and a culture that values collaboration and continuous improvement. When you join Luminare Health, you join a purpose-driven team focused on making healthcare simpler, better, and more affordable. Job Summary Responsible for the day-to-day supervision and management of a remote team of designated inbound and outbound customer service representatives enabling the team to deliver exceptional service. Responsible for successful achievement of client service expectations, Health Benefits’ service objectives and staff development. Minimum Requirements High School Diploma or GED equivalent Minimum of one year supervisory or lead experience in a call center Minimum 3 – 5 years customer service experience in a call center Minimum 3 years healthcare/health insurance, claims processing or provider billing experience Demonstrated experience with managing (research, problem solving, organizing, tracking, reporting) client advocacy cases that require one or multiple interactions with the client, providers, insurer and community resources Demonstrated Health Care Reform Knowledge/experience and Medicare/Medicaid benefit knowledge Demonstrated ability to work in a fast paced, constantly changing environment independently with minimal supervision Strong organizational skills Proficient with Microsoft Office Suite Excellent written and verbal communication skills, including the ability to adapt communication style to persons representing diverse personal, professional, cultural and socio-economic backgrounds Possess excellent customer service skills including proper grammar, tonalities and clear diction Preferred Associates Degree Bilingual English/Spanish preferred Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process! EEO Statement: We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. Pay Transparency Statement: At Luminare, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for associates . The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. Min to Max Range: $42,200.00 - $79,300.00 Exact compensation may vary based on skills, experience, and location.