Supervisor, EEG & Sleep Services

Job description

Welcome! We’re excited you’re considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you’ll find other important information about this position. Provides overall leadership and operational oversight of EEG and Sleep Services across inpatient, outpatient, ambulatory, and laboratory settings. Responsible for the daily management of clinical operations, staffing, quality assurance, patient experience, regulatory compliance, accreditation readiness, and financial performance. Oversees the full employee lifecycle, including recruitment, onboarding, competency validation, performance management, coaching, and staff development. Collaborates with physicians, organizational leadership, and Human Resources to promote high-quality, patient-centered care, operational excellence, and program growth. MINIMUM QUALIFICATIONS: EDUCATION, CERTIFICATION, AND/OR LICENSURE: 1. One of the following: - Registered Polysomnographic Technologist (RPSGT) certification through the Board of Registered Polysomnographic Technologists (BRPT); or - Registered Electroencephalographic Technologist (R. EEG T.) certification through ABRET Neurodiagnostic Credentialing and Accreditation. 2. Obtain and maintain Basic Life Support (BLS) certification within 30 days of hire date. EXPERIENCE: 1. Three (3) years of experience as a Sleep Technologist and/or Neurodiagnostic (EEG) Technologist. PREFERRED QUALIFICATIONS: EXPERIENCE: 1. One (1) year of supervisory, lead, charge, or management experience in a healthcare setting. CORE JOB DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned. Operational Leadership 1. Oversees daily operations of EEG and Sleep Services across inpatient, outpatient, ambulatory, and laboratory settings. Coordinates staffing, scheduling, workflow management, and resource allocation to ensure efficient patient access, throughput, and service delivery. 2. Monitors productivity, volumes, turnaround times, and key performance indicators; implements process improvement initiatives to enhance efficiency and quality. 3. Ensures proper functionality, maintenance, calibration, and utilization of equipment, software, and supplies. Supports implementation of new technologies, workflows, and best practices to advance program growth and operational effectiveness. 4. Acts as departmental operational resource and serves in the absence of departmental leadership as assigned. Personnel Management 5. Supervises EEG technologists, sleep technologists, and support staff, fostering a collaborative, accountable, and patient-centered culture. 6. Leads workforce planning, recruitment, interviewing, hiring, onboarding, and retention activities in partnership with Human Resources. 7. Provides orientation, training, competency validation, and ongoing professional development opportunities for staff. 8. Establishes performance expectations, conducts performance evaluations, and provides routine coaching and feedback. 9. Addresses employee relations matters, including conflict resolution, corrective action, and performance improvement planning in collaboration with Human Resources. 10. Supports employee engagement, retention, succession planning, and career development initiatives. 11. Ensures staff maintain required certifications, licensure, competencies, and continuing education requirements. Clinical Quality and Patient Care 12. Promotes safe, high-quality, patient-centered care in accordance with departmental, organizational, and professional standards. 13. Oversees quality assurance and performance improvement activities related to EEG and sleep studies, documentation, and patient care processes. 14. Ensures studies are performed, documented, scored, and prepared for physician interpretation in accordance with current professional standards and departmental procedures. 15. Monitors study quality, technical performance, and documentation compliance while providing coaching and education as needed. 16. Serves as a clinical resource and educator to staff regarding neurodiagnostic and sleep medicine standards, procedures, and best practices. 17. Addresses patient concerns, complaints, and service recovery opportunities, ensuring timely follow-up and resolution. 18. Promotes a culture of patient safety and continuous quality improvement. Regulatory, Accreditation, and Compliance 19. Ensures compliance with all applicable regulatory, accreditation, organizational, and professional standards. 20. Maintains departmental readiness for accreditation reviews, inspections, and audits, including standards established by organizations such as AASM, ACNS, ABRET, The Joint Commission, and other applicable regulatory bodies. 21. Develops, reviews, updates, and implements departmental policies, procedures, and operational guidelines. 22. Ensures compliance with documentation, billing, charge capture, and electronic medical record requirements. Financial and Administrative Management 23. Assists with development and management of departmental budgets and monitors expenditures to support fiscal responsibility. 24. Reviews financial performance, productivity metrics, and operational reports and implements corrective actions as needed. 25. Oversees supply management, equipment planning, and resource utilization. 26. Maintains departmental records, reports, schedules, and performance dashboards. 27. Participates in strategic planning, business development, and service expansion initiatives. Collaboration and Program Development 28. Collaborates with physicians, advanced practice providers, nursing, ancillary departments, and organizational leadership to improve clinical protocols and workflows. 29. Supports service line growth, outreach initiatives, and program development opportunities. 30. Participates in committees, projects, and organizational initiatives related to neurodiagnostic and sleep services. 21. Serves as liaison between staff, providers, leadership, and external stakeholders. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl. 2. The employee must occasionally lift and/or move more than 100 pounds. 3. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 4. The flexibility to come to work during unscheduled hours for emergency procedures, teaching and technical oversight. 5. Ability to sit or stand for extended periods of time. 6. The flexibility to serve as a telephone resource. WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Must be able to work in a high stress environment. 2. Must be able to work in surgical dress attire and PPE as appropriate to the patient care setting. 3. Must be able to prioritize work tasks to demonstrate completion of those tied to urgent/emergent patient care needs. 4. Must be able to diffuse front line conflict and engage in crucial conversations to promote a healthy work environment and quality patient outcomes. 5. Supervises and provides oversight to staff performing sleep studies and other related clinical functions, ensuring adherence to policy and procedure guidelines across the Sleep Evaluation Center, bedside, and critical care settings Additional Job Description: Scheduled Weekly Hours: 40 Shift: Exempt/Non-Exempt: United States of America (Exempt) Company: WVUH West Virginia University Hospitals Cost Center: 4134 WVUH CH EEG 10th Floor Address: 1 Medical Center Drive Morgantown West Virginia Equal Opportunity Employer West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.