Supervisor, Finance Ops

Job description

What Accounts Receivable contributes to Cardinal Health The Accounts Receivable function is responsible for managing customer accounts, collecting outstanding balances, applying cash receipts accurately, resolving disputes, and ensuring overall AR portfolio health. The team works closely with business partners and customers to optimize cash flow, minimize delinquency, and deliver high-quality financial operations in support of business objectives. Qualifications At least 5+ years of Accounts Receivable / Collections experience, including management of delinquent accounts, payment recovery, and collections escalations. At least 2-5 years of supervisory or people management experience . Experience managing collections metrics such as DSO, aging, delinquency, and cash collections . Strong stakeholder management and customer-facing communication skills. Proven experience handling escalations, dispute resolution, and issue management. Experience coaching, developing, and managing team performance. Collections Manage and support collection activities to meet service level agreements (SLAs) and operational targets. Monitor and improve key performance metrics including DSO, delinquency, past due balances, and cash collections. Resolve escalated customer payment issues and complex collection cases. Collaborate with internal stakeholders such as Sales, Customer Service, Pricing, and Finance to resolve disputes and payment concerns. Ensure timely resolution of customer issues to avoid disruptions to payment schedules. Cash Applications & AR Operations Oversee cash application processes and ensure accuracy of posted payments. Review and improve controls and processes to enhance operational efficiency and quality. Support month-end close activities including reconciliations, journal entries, and account reviews. Review suspense account activities and ensure proper resolution and clearance. Analyze operational data and recommend process improvements. People Leadership Lead, coach, and develop team members to achieve performance goals. Conduct performance reviews and provide ongoing feedback and development plans. Manage employee performance, attendance, productivity, and quality expectations. Support hiring activities, including candidate interviews and selection recommendations. Facilitate team meetings, calibrations, and coaching sessions to drive continuous improvement. What is expected of you and others at this level Applies advanced knowledge of Accounts Receivable, Collections, and Cash Application processes. Leads day-to-day team operations and ensures achievement of SLA and quality targets. Independently resolves complex escalations and operational challenges. Identifies process improvement opportunities and drives implementation of solutions. Partners effectively with internal and external stakeholders to achieve business objectives. Provides guidance, coaching, and mentorship to team members. Ensures compliance with policies, procedures, and audit requirements. Serves as a subject matter expert for AR processes, systems, and related projects. Supervises and develops a team while fostering a culture of accountability and continuous improvement. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. To read and review this privacy notice click here