Supervisor | Full-time | Liffey Valley – FIND THE PERFECT FIT WITH US!

Job description

MISSION OF THE ROLE: Coordinate and supervise the daily operational activities carried out during a work shift, under the guidance of the Store Manager and in full alignment with the Brand’s values and the Irish retail market context; Increase the Salsa DNA, making it truly unique while enhancing both the customer journey and the brand experience in-store; Inspire, engage and create a genuine emotional connection with both the team and the customer, delivering a distinctive, memorable and impactful in-store experience; Inspire, empower, develop and unlock the full potential of every team member; Ensure the achievement of the store’s commercial objectives while promoting a culture of service excellence, aligned with the brand’s values, identity and local customer expectations; Inspire and grow the team through close, motivating and empowering leadership. RESPONSIBILITIES: Customer Experience: » Work side by side with the team as a true Brand Ambassador and role model of Hospitality, excelling in the Art of Welcoming while sharing our Storytelling and ensuring the Perfect Fit. » Demonstrate a strong presence in sales and in the overall store experience, setting the standard for the team and actively contributing to business growth. » Engage, coach and motivate the team to deliver consistent excellence in customer service and build long-term customer loyalty. » Support team members during customer interactions, identifying opportunities for improvement and delivering constructive, timely feedback. » Promote clear and consistent daily communication with the team, using company tools to support performance and engagement. » Proactively deliver on-the-job training and coaching moments. » Create and promote team challenges that enhance motivation, accountability and performance. Team Development: » Identify, together with the Store Manager, training needs and opportunities for autonomy, implementing actions that support continuous development. » Provide mentorship during onboarding and ongoing development of team members. » Reinforce on-the-job training dynamics and ensure effective use of all company tools. » Encourage initiatives that strengthen motivation, engagement and team spirit. » Foster a positive, inclusive and respectful working environment. o Monitor and support individual development plans, goals and performance objectives. Store Operational Management: » Support the Store Manager and, in their absence, assume responsibility for the efficient management of daily store operations. » Allocate tasks effectively across the team during each shift. » Communicate and follow up on targets, challenges and operational priorities. » Ensure correct execution of all opening and closing procedures, in line with company standards and Irish retail regulations. » Meet regularly with the Store Manager to contribute actively to action plans and operational strategies. » Maintain clear and ongoing communication with the Store Manager, ensuring alignment on store and team needs. » Visual Merchandising: ✓ Ensure accurate implementation of the brand’s Visual Merchandising guidelines. ✓ Adapt store layout in line with campaigns, collections and local product performance. ✓ Analyze top-selling products and market trends to drive commercial performance in-store. PROFILE: Previous experience in customer service within the fashion retail sector (mandatory); Strong communication skills with the ability to build genuine rapport with customers and colleagues; Strong team spirit, flexibility and availability; High sense of responsibility, commitment, resilience, proactivity and initiative; Results-driven mindset focused on excellence and continuous improvement; Knowledge of fashion trends and strong aesthetic awareness; Passion for fashion and interest in denim and jeanswear; Fluency in English; additional languages are an advantage. With us, you will have the opportunity to represent the world’s leading denim brand! Be inspired with us!!