APM MONACO is opening a new store in Firenze Rinascente, we're recruiting a Supervisor on a permanent contract to join our team !SalesAchieving sales targetsAnalyse sales reports and data to determine business needs and implement strategiesDefine individual objectives for sales consultantsMotivate team members and ensure understanding of KPIs to improve individual and team performanceWork with the marketing teamCustomer serviceEnsure quality of customer serviceEnsure that the team maintains communication with customersResolve customer complaints and support decisions made by sales advisorsOperationsEnsure the maintenance, presentation and organisation of the shopEnsure payment procedures are followedMonitor expenditure on blindsSet up staff schedules as requiredManage the inventory and ensure that staff adhere to procedures and are trained in the use of the POS.Maintain good communication with members of the company and other stores.Visual MerchandisingMaintain merchandising guidelinesEnsure that the store is clean, organised and complies with the guidelines set by management.Work with the logistics and marketing teams to ensure that the store's product range is correctIdentify and communicate defective products as quickly as possibleCommunicate stock requirementsHuman resourcesParticipate in the recruitment, training and development of staffEvaluate the performance of each staff member and provide constant feedback to improve performanceHelping to resolve HR problemsEnsuring that professional image and standards are respected and reflect the brand imageRequirementsYou love APM Monaco!You have solid experience as a Senior Sales AssociateYou have experience in luxury/fashion retail and visual merchandisingYou are fluent in English and ItalianoYou know how to analyse sales reports and react quicklyYou have strong communication and organisationnal skillsFlexible working hours (evenings, weekends and bank holidays)
APM MONACO is opening a new store in Firenze Rinascente, we're recruiting a Supervisor on a permanent contract to join our team !
Sales
- Achieving sales targets
- Analyse sales reports and data to determine business needs and implement strategies
- Define individual objectives for sales consultants
- Motivate team members and ensure understanding of KPIs to improve individual and team performance
- Work with the marketing team
Customer service
- Ensure quality of customer service
- Ensure that the team maintains communication with customers
- Resolve customer complaints and support decisions made by sales advisors
Operations
- Ensure the maintenance, presentation and organisation of the shop
- Ensure payment procedures are followed
- Monitor expenditure on blinds
- Set up staff schedules as required
- Manage the inventory and ensure that staff adhere to procedures and are trained in the use of the POS.
- Maintain good communication with members of the company and other stores.
Visual Merchandising
- Maintain merchandising guidelines
- Ensure that the store is clean, organised and complies with the guidelines set by management.
- Work with the logistics and marketing teams to ensure that the store's product range is correct
- Identify and communicate defective products as quickly as possible
- Communicate stock requirements
Human resources
- Participate in the recruitment, training and development of staff
- Evaluate the performance of each staff member and provide constant feedback to improve performance
- Helping to resolve HR problems
- Ensuring that professional image and standards are respected and reflect the brand image
Requirements
You love APM Monaco!
You have solid experience as a Senior Sales Associate
You have experience in luxury/fashion retail and visual merchandising
You are fluent in English and Italiano
You know how to analyse sales reports and react quickly
You have strong communication and organisationnal skills
Flexible working hours (evenings, weekends and bank holidays)
APM Monaco is a leader in the global fashion jewelry market.
It started with a female founder and her son in Monaco, Monte-Carlo, in 1982. Ariane and Philippe Prette were key manufacturers in gold, diamonds, and other precious stones for acclaimed jewelers around the world.After 30 years of steadfast commitment and deep-seated expertise within the industry, Philippe Prette, the current CEO, alongside his wife Kika Prette, as the Creative Director, launched the APM Monaco brand in 2012. Their vision came to life because of their combined experience in the jewelry and fashion industries.
APM Monaco, with its heritage rooted in Monaco and operational headquarters in Hong Kong, has expanded to include a global workforce of over 2,000 individuals. Our production facilities in China place a strong emphasis on environmental responsibility, utilizing recycled silver and alloys to align our manufacturing processes with our dedication to sustainability.
APM Monaco's jewelry is offered in over 39 countries, with availability at more than 442 retail points. Check out our collections and latest pieces on apm.mc
